Mohsin Malik

Results-oriented Restaurant & Hospitality Operations Manager with 10+ years of experience across Saudi Arabia and Pakistan in QSR operations, restaurants, hotels, and cloud kitchens. Skilled in team leadership, food cost control, HACCP compliance, customer service excellence, inventory management, vendor coordination, and multi-unit operations. Proven ability to improve sales performance, operational efficiency, and guest satisfaction in fast-paced hospitality environments.

Operations Manager - De Shahy Fast Food & BBQ - Karachi, Pakistan

(2025-01)

• Lead end-to-end cloud kitchen operations including production, dispatch, and delivery platform management.
• Implemented standardized recipes and operational SOPs to improve consistency and profitability.
• Manage staff hiring, scheduling, training, and performance evaluation.
• Ensure HACCP compliance, hygiene standards, and quality control across operations.

Area Operations Manager - Shahy Fast Food Restaurant - Tabuk, Saudi Arabia

(2023-10 - 2024-10)

• Managed operations of multiple restaurant outlets ensuring smooth service delivery and operational consistency.
• Led recruitment, training, and supervision of restaurant teams.
• Controlled food cost, inventory management, and vendor coordination.
• Improved customer satisfaction through service quality initiatives and operational monitoring.

Branch Manager - Kaybees Restaurant - Karachi, Pakistan

(2019-07 - 2020-10)

• Managed daily branch operations including staffing, inventory control, and customer service.
• Maintained profitability through cost optimization and operational efficiency.
• Supervised staff performance and implemented customer service improvement strategies.

Restaurant General Manager - Pizza Hut - Pakistan

(2019-01 - 2019-04)

• Oversaw restaurant operations while maintaining international brand standards.
• Managed scheduling, training, and performance of restaurant staff.
• Executed local marketing activities to support sales growth.

Restaurant Supervisor / F&B Operations Supervisor - Anjum Hotel (5-Star) - Makkah, Saudi Arabia

(2015-07 - 2018-12)

• Supervised high-volume restaurant and F&B operations in a luxury hospitality environment.
• Managed multicultural teams and ensured excellent guest service standards.
• Handled VIP reservations, guest complaints, and operational reporting.

Outlet Cashier - Regent Plaza Hotel - Karachi, Pakistan

(2013-01 - 2015-02)

• Managed billing, payments, and daily sales reconciliation.
• Supported restaurant operations during peak service hours.

Bachelor of Commerce - B.Com - University of Karachi

Diploma - Hotel Management - Pakistan Institute of Tourism & Hotel Management