Enrates
Server manager/ Communicator
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About
Highly articulate Customer Support & Community Specialist with 1+ years of live-chat experience at SEAGM.com and a track record of managing 20k+ member Discord servers. Native-level English speaker with exceptional US/UK communication skills, skilled in live customer assistance, server moderation, and client satisfaction.
Experience
Live Customer Support Agent - SEAGM.com
Delivered real-time customer support via live chat, efficiently resolving user inquiries regarding digital goods, order processing, and account troubleshooting.
- Maintained high customer satisfaction ratings while managing high volume chat queue with clear, prompt, and empathetic communication.
Discord Community Manager & Server Owner - Independent Projects
- Administered and moderated multiple high-engagement Discord communities, including servers scaling up to 20,000+ members.
- Directed server operations, developed community guidelines, managed team moderation staff, and organized community events.
Education
Higher Secondary School Certificate (HSSC / Intermediate) - Computer sciences - ARF College (2027)
10th - FG Fazaia MM alam base
