Eshah Khan

Sales and Lead Generation Specialist with experience in cold calling, appointment setting, and client relationship building. Skilled at engaging prospects, handling objections, and converting leads into qualified opportunities while delivering a positive customer experience.

QUALITY CONTROL MANAGER at Synk (2026-03 – Present)

• Supervised and monitored a team handling inbound leads for speaking and audiobook programs, ensuring high-quality client interactions across calls, texts, and follow-ups.
• Evaluated team performance by reviewing call recordings and CRM activities to maintain service standards and improve conversion rates.
• Developed and implemented quality assurance processes for client communication, ensuring consistency and professionalism.
• Guided team members in conducting effective discovery conversations to better understand client needs, goals, and challenges.
• Oversaw CRM management, ensuring accurate data entry, lead tracking, and timely follow-ups.
• Handled escalations and supported the team in resolving client concerns related to pricing, time commitment, and program value.
• Collaborated with leadership (including CEO-level reporting) to improve sales strategies, workflows, and team performance.
• Managed payroll coordination and performance tracking for team members.
• Ensured strong client relationship management by maintaining service quality and personalized engagement standards.
• Trained and mentored team members on consultative sales techniques and communication best practices.
• Key Skills: Quality Assurance & Quality Control; Team Leadership & Supervision; Call Monitoring & Performance Evaluation; Customer Relationship Management (CRM) Systems; Process Improvement & Optimization; Coaching, Training & Mentoring; Client Relationship Management; Data Analysis & Reporting; Conflict Resolution & Escalation Handling; Communication & Interpersonal Skills; Time Management & Multitasking; Attention to Detail; Problem-Solving & Decision-Making; Sales Support & Conversion Optimization; Payroll Coordination & Administrative Management

SALES EXECUTIVE at Alliance Medical And Revenue Group (2026-03 – Present)

• Managed inbound leads interested in the Revenue Cycle Management Program through calls, texts, and follow-ups.
• Conducted discovery conversations to understand prospects’ goals, challenges, and motivations.
• Educated potential clients about billing and denials training programs and guided them through the virtual meeting process.
• Handled objections related to pricing, time commitment, and program value using consultative sales techniques.
• Maintained consistent follow-up with leads to increase enrollment and conversion rates.
• Built rapport with prospects by providing personalized support and answering program-related questions.
• Key Skills: Lead Qualification • Client Engagement • Objection Handling • Enrollment Support • Remote Sales • Communication & Relationship Building

ENROLLMENT ADVISOR at Israel Duran Associates (2026-01 – Present)

• Managed inbound leads interested in the Service of Speaking Challenge and audiobook programs through calls, texts, and follow-ups.
• Conducted discovery conversations to understand prospects’ goals, challenges, and motivations.
• Educated potential clients about speaking and leadership training programs and guided them through the registration process.
• Handled objections related to pricing, time commitment, and program value using consultative sales techniques.
• Maintained consistent follow-up with leads to increase enrollment and conversion rates.
• Built rapport with prospects by providing personalized support and answering program-related questions.
• Key Skills: Lead Qualification • Client Engagement • Objection Handling • Enrollment Support • Remote Sales • Communication & Relationship Building

Business Development Representative at Opperate (2025-10 – 2025-12)

Conduct outbound prospecting through calls, emails, and LinkedIn to generate qualified leads. Engage with potential clients to understand their needs and position Operate’s solutions effectively. Schedule meetings and demos for the Account Executives, ensuring a smooth handover. Maintain and update CRM systems with accurate lead and pipeline information. Collaborate with marketing and sales teams to improve outreach strategies and conversion rates.

Appointment Setter / Lead Generation Specialist – Real Estate (Remote, Third-Party Projects) at Densha Properties / Engel & Völkers (2025-07 – 2025-10)

Worked remotely as an Appointment Setter and Lead Generation Specialist on multiple real estate projects. Responsible for cold calling property owners, qualifying leads, and scheduling appointments for acquisition and sales teams.

• Contacted property owners to evaluate their interest in selling.
• Qualified leads and scheduled appointments for the acquisitions team.
• Maintained detailed records of client interactions and follow-ups.

Appointment Setter / Lead Generation Specialist – Real Estate (Remote, Third-Party Projects) at Steinhaus Real Estate (2024-10 – 2025-07)

Worked remotely as an Appointment Setter and Lead Generation Specialist on multiple real estate projects. Responsible for cold calling property owners, qualifying leads, and scheduling appointments for acquisition and sales teams.

• Generated leads through outbound cold calling campaigns.
• Built rapport with homeowners and identified motivated sellers.
• Passed qualified leads to the sales team for closing.

Appointment Setter / Lead Generation Specialist – Real Estate (Remote, Third-Party Projects) at Apex Property Solutions (2023-07 – 2024-09)

Worked remotely as an Appointment Setter and Lead Generation Specialist on multiple real estate projects. Responsible for cold calling property owners, qualifying leads, and scheduling appointments for acquisition and sales teams.

• Conducted cold calls and initial property evaluations.
• Collected property details and assessed seller motivation.
• Scheduled appointments for property acquisitions.

Appointment Setter / Lead Generation Specialist – Real Estate (Remote, Third-Party Projects) at Vacroo (2023-05 – 2023-06)

Worked remotely as an Appointment Setter and Lead Generation Specialist on multiple real estate projects. Responsible for cold calling property owners, qualifying leads, and scheduling appointments for acquisition and sales teams.

• Generated leads through outbound calling campaigns.
• Educated prospects about diabetic glucose meters and qualified interested buyers.

Bachelors in Business Administration – Comsats University, Islamabad (2028)