Eshwar Lal

Versatile government-sector professional with approximately 20 years of combined experience spanning Information Technology, MRP operations, administration, staff supervision and technology-enabled public service delivery. Approximately 10 years of experience as an IT In-Charge / Head of IT and approximately 10 years as an MRP Operational Officer. Strong practical exposure to computer networking, systems administration, IT infrastructure, technical support, computerized data processing, user management, Microsoft technologies, operational coordination and government procedures.

Experienced in leading teams, resolving technical and operational issues, coordinating with senior officers and maintaining continuity of essential departmental services.

IT OFFICER - GOVERNMENT OF SINDH - Sindh, Pakistan

Responsible for day-to-day management of departmental IT resources, computer networks, systems, users and technical support services, ensuring reliable operation of technology used for government business and public service delivery.

• IT Operations & Infrastructure: Managed daily IT operations, computer systems, servers, network devices, workstations, peripherals and related infrastructure; monitored availability and resolved service interruptions.
• Network Administration: Configured, maintained and troubleshot LAN/WAN connectivity, TCP/IP-based networks, network devices and user connectivity; investigated performance and access problems.
• Systems Administration: Supported Windows-based systems, server environments, user accounts, permissions, system configuration, software installation, maintenance and routine troubleshooting.
• Technical Support: Provided first-line and advanced technical assistance to users; diagnosed hardware/software problems, restored services and guided staff on proper use of IT systems.
• IT Planning & Implementation: Assessed departmental technology requirements, prepared technical recommendations and supported implementation of IT systems, equipment and infrastructure improvements.
• Security & Access: Supported user access management, system protection, basic network security controls, data protection practices and secure use of departmental resources.
• Database / Web Support: Provided operational support for computerized databases and web-based applications, including user issues, data access, system availability and coordination with technical teams.
• IT Projects & Coordination: Coordinated IT-related activities with management, vendors, technical personnel and government offices; followed up on implementation, maintenance and service issues.
• Asset & Resource Management: Maintained oversight of IT equipment and resources, identified replacement/maintenance needs and supported technical specifications for procurement.
• Team Supervision: Supervised IT staff and support activities, distributed work, monitored performance and ensured timely resolution of technical requirements.
• Documentation & Reporting: Prepared technical reports, system requirements, issue reports, recommendations, inventories and other IT-related official correspondence.

MRP OPERATIONAL OFFICER (BPS-17) - GOVERNMENT OF SINDH - Sindh, Pakistan

Performed operational, administrative and technology-enabled responsibilities within the MRP environment, with emphasis on computerized processing, data accuracy, workflow management, coordination, staff supervision and service delivery.

• MRP Operations: Managed and monitored day-to-day MRP operational activities and ensured that assigned workflows were completed according to departmental procedures.
• Computerized Data Processing: Worked with computerized records, data entry/processing workflows and information systems while maintaining accuracy, completeness and timely processing.
• Operational Supervision: Supervised staff and operational activities, allocated duties, monitored workflow and addressed routine operational problems.
• Data & Record Management: Supported maintenance, verification and controlled handling of operational records and computerized information.
• Technical Coordination: Liaised with IT personnel and relevant offices regarding system availability, user issues, equipment requirements and operational technology problems.
• Government Coordination: Coordinated operational matters with senior officers, district/provincial government offices and other stakeholders as required.
• Administrative Management: Handled official correspondence, reporting, workflow coordination, staff-related matters and other administrative responsibilities connected with departmental operations.
• Problem Resolution: Identified operational bottlenecks, investigated issues and coordinated corrective action to maintain continuity of services.
• Quality & Compliance: Followed departmental policies, procedures and operational controls and supported accurate and transparent processing of official work.
• Public Service Delivery: Contributed to efficient delivery of technology-enabled government services through organized operations, accurate processing and timely coordination.

BS - Computer Science - Shah Abdul Latif university Khairpur (2005)