Faiza Sultan

Versatile and committed customer service professional with 10+ years of combined experience across customer relations, call center operations, sales, retail, and real estate. Experienced in handling customer queries, resolving issues, coordinating daily operations, maintaining client relationships, and supporting smooth service delivery. Strong communication, interpersonal, and problem-solving skills with a professional and customer-focused approach.

Customer Service & Operations Management - Dolmen Mall Estate

• Handled customer inquiries, requests, and service-related concerns professionally.
• Supported day-to-day customer service operations and coordinated with relevant teams to ensure smooth service delivery.
• Maintained effective communication with customers and internal departments while following operational procedures.
• Assisted in resolving customer issues and ensuring a positive overall customer experience.

Client Relations Officer - Al-Fatah

• Built and maintained strong customer relationships through personalized service and effective communication.
• Promoted products and services while focusing on customer satisfaction and retention.
• Handled customer concerns professionally and supported day-to-day client-facing activities.

Customer Service Agent - Private Call Center

• Handled inbound and outbound customer communication and provided timely solutions to customer queries.
• Resolved service-related issues using active listening, empathy, and clear communication.
• Maintained professional customer interactions while working in a fast-paced call center environment.

Sales Cashier - Miniso

• Managed daily cash transactions accurately and efficiently.
• Assisted customers with purchases and provided friendly, professional service.
• Supported smooth counter operations and maintained a positive shopping experience.

Lab Assistant - Chughtai Lab

• Supported routine laboratory activities with attention to accuracy and proper procedures.
• Assisted with sample handling and maintained accurate records and reporting.
• Worked responsibly in a structured, quality-focused environment.

Property Consultant - Freelance

• Guided clients regarding available real estate opportunities based on their requirements.
• Provided basic market insights and supported clients throughout property discussions.
• Maintained client communication and assisted with property-related inquiries.

Bachelor of Business Information Technology - BBIT - Virtual University

Intermediate - ICS - Board of Intermediate and Secondary Education, Lahore

Matriculation - Board of Intermediate and Secondary Education, Lahore