Faizal Adeel

Results-driven professional with a Bachelor's degree in Data Science (CGPA: 3.58/4.00) and over 5 years of cross-functional experience spanning business development, quality assurance, and client relationship management. Skilled at combining data-driven decision-making with strategic partnership building, market analysis, CRM, and performance tracking to drive measurable business growth. Proficient in Python, SQL, and Power BI, with hands-on experience applying machine learning and analytical techniques to inform business strategy.

Adept at translating data insights into actionable plans that strengthen client relationships, support cross-functional leadership, and expand business opportunities.

Business Development Manager at Falbous Marketing Solutions (2024-03 – Present)

• Leveraged data-driven insights and market analysis to identify and build strategic partnerships in emerging markets, contributing to measurable revenue growth and expanded business channels
• Analyzed sales performance metrics and KPIs using analytical tools to assess partnership ROI and inform strategic planning decisions
• Collaborated cross-functionally with operations, marketing, and management teams to translate business objectives into data-backed action plans
• Developed performance tracking frameworks to monitor business development targets and optimize resource allocation for maximum efficiency

Quality Assurance Executive at Falbous Marketing Solutions (2022-11 – 2024-02)

• Designed and implemented quality monitoring processes across multiple departments, utilizing systematic data collection and root cause analysis to identify operational gaps and reduce error rates
• Conducted quantitative and qualitative process audits, generating actionable reports that contributed to measurable improvements in operational efficiency and service quality standards
• Developed standardized QA checklists and metrics dashboards to track quality benchmarks and enable data-driven process improvements
• Collaborated with cross-departmental stakeholders to implement corrective action plans based on data-identified gaps, reducing recurring issues by improving process documentation

Customer Support Executive at Falbous Marketing Solutions (2020-12 – 2022-10)

• Proactively resolved complex customer concerns through active listening and systematic issue diagnosis, achieving fast resolution timelines and enhanced service quality
• Documented and categorized recurring customer issues to identify patterns, providing actionable insights to the operations team for process improvement
• Maintained detailed records of customer interactions and issue outcomes, contributing to a data repository used to optimize support workflows
• Consistently met and exceeded customer satisfaction and resolution-time KPIs, demonstrating performance tracking and results-oriented work ethic

Bachelor of Science in Data Science – DHA Suffa University (2022 – 2026)