Faizan Ali

Provided day-to-day IT support to ensure smooth operation of computer systems and networks. Monitored and maintained servers to ensure optimal performance and system availability. Diagnosed and resolved hardware, software, and network-related issues in a timely manner.

Ensured uninterrupted internet connectivity and resolved connectivity problems promptly. Assisted in installation, configuration, and maintenance of computer systems, printers, and peripherals. Supported users with system access, troubleshooting, and basic IT training when required.

Performed regular system checks, updates, and backups to ensure data security and reliability. Maintained IT inventory, documentation, and records of technical issues and resolutions. Coordinated with vendors and senior IT staff for advanced technical support when necessary.

Followed organizational IT policies, security protocols, and best practices.

IT Assistant - Halcrow Pakistan

(2025-01)

Provided day-to-day IT support to ensure smooth operation of computer systems and networks. Monitored and maintained servers to ensure optimal performance and system availability. Diagnosed and resolved hardware, software, and network-related issues in a timely manner.

Ensured uninterrupted internet connectivity and resolved connectivity problems promptly. Assisted in installation, configuration, and maintenance of computer systems, printers, and peripherals. Supported users with system access, troubleshooting, and basic IT training when required.

Performed regular system checks, updates, and backups to ensure data security and reliability. Maintained IT inventory, documentation, and records of technical issues and resolutions. Coordinated with vendors and senior IT staff for advanced technical support when necessary.

Followed organizational IT policies, security protocols, and best practices.

• Server & Network Monitoring
• Technical Documentation

Customer Service Representative - North West Networks

(2024-07 - 2024-12)

Handled all inbound and outbound customer calls in a professional and courteous manner. Booked taxi rides accurately using the company's dispatch and booking system. Provided customers with complete information regarding fares, routes, availability, and estimated arrival times.

Coordinated effectively with drivers to ensure timely pickups and smooth service delivery. Resolved customer complaints and service issues promptly to maintain high customer satisfaction. Maintained accurate daily records of bookings, customer details, and trip logs.

Managed high call volumes while ensuring efficiency and service quality. Followed company policies and customer service standards strictly. Assisted in updating customer records and handling basic administrative tasks related to operations.

• Problem Solving & Complaint Resolution
• Team Coordination with Drivers and Operations Staff

Junior Executive - NADRA

(2022-01 - 2024-06)

Performed accurate data entry and verification of citizen records in NADRA's centralized database systems. Ensured confidentiality, accuracy, and compliance with government data protection policies. Verified documents and personal information according to NADRA SOPs.

Assisted citizens with registration, correction, and record update processes. Promoted to Trainer and Technical Team Lead based on performance and technical skills. Trained new staff on NADRA systems, data entry procedures, and operational guidelines.

Provided technical support to field teams and resolved system-related issues. Monitored team performance and ensured targets were met within timelines. Coordinated with headquarters for reporting, issue escalation, and system updates.

Served as Technical Team Lead for BISP operational and data collection activities. Led and supervised field teams responsible for beneficiary registration and verification. Conducted training sessions for staff on data entry systems, survey tools, and verification procedures.

Ensured accurate collection, entry, and validation of beneficiary data. Provided on-site and remote technical support to resolve hardware, software, and system issues.

Order Picker - Airlift Express

(2021-05 - 2021-09)

Accurately picked and packed customer orders according to warehouse management system (WMS) instructions. Ensured timely order fulfillment to meet daily dispatch targets and delivery deadlines. Verified product quality, quantity, and labeling before packing to minimize errors and returns.

Maintained organized inventory shelves and assisted in stock replenishment. Followed safety protocols and warehouse procedures to maintain a secure working environment. Coordinated with supervisors and dispatch team to ensure smooth logistics operations.

Achieved high picking accuracy rate while working in a fast-paced environment.

Call Center Agent - ACE BPO

(2020-11 - 2021-01)

Handled inbound and outbound customer calls professionally and efficiently. Resolved customer inquiries, complaints, and service issues while maintaining high customer satisfaction levels. Maintained accurate customer records in CRM systems.

Met daily and monthly performance targets including call handling time and resolution rate. Demonstrated strong communication and problem-solving skills in a fast-paced environment. Escalated complex issues to supervisors when required to ensure timely resolution.

Followed company policies, scripts, and quality standards during all interactions.

Bachelor of Business Administration (BBA) - Allama Iqbal Open University (2025-09 - 2028-03)

Associate degree/Ordinary Bachelors - Associate Degree in Arts (BA) - Allama Iqbal Open University (2023-03 - 2024-09)

Higher Secondary School Certificate (HSSC/Intermediate) - Intermediate in Computer Science (ICS) - Aviation Army Public School & College (2017-05 - 2019-04)

Secondary School Certificate (SSC) - Secondary School Certificate/Matriculation Science - Shining Star Public School (2015-03 - 2017-01)