Farah Arshad
Airport Operations | Passenger Services | Aviation Professional
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About
Results-driven aviation professional with more than five years of experience in airport operations, passenger handling, customer service, and airline ground operations at Islamabad International Airport. Demonstrated expertise in flight departure coordination, travel document verification, aviation safety, security compliance, and customer experience management. Recognized for delivering exceptional passenger service while maintaining operational efficiency in fast-paced airport environments.
Experience
Senior Traffic Assistant - Royal Airport Services - Islamabad International Airport
(2023-09)
- Coordinate passenger processing and boarding activities.
- Ensure compliance with airline procedures and safety standards.
- Handle passenger concerns and deliver high-quality customer service.
- Support on-time flight departures and operational efficiency.
Customer Service Agent - Gerry's Dnata - Islamabad International Airport
(2020-12 - 2023-09)
- Assisted passengers with check-in and self-service procedures.
- Verified travel documents and boarding requirements.
- Provided accurate flight and baggage information.
- Maintained excellent customer satisfaction standards.
Assistant Account Officer - KTML
(2015 - 2017)
Senior Administrator - AIOU Islamabad
(2013 - 2014)
Education
Bachelor's Degree - Mass Communication
Intermediate - Commerce
