Faras Asif
Quality Assurance, Compliance & Operations Specialist
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About
Results-driven Quality Assurance and Compliance professional with extensive international project experience working onsite for global industry leaders such as Revolut and Uber. Demonstrated expertise in regulatory compliance, Anti-Money Laundering (AML), Know Your Customer (KYC) frameworks, workflow optimization, and supporting client acquisition initiatives across competitive UK and EU markets. Proven ability to maintain strict adherence to standard operating procedures, execute detailed risk assessments, and deliver high-accuracy operational solutions under rigorous corporate deadlines.
Adept at cross-functional collaboration, performance analytics, and maintaining service excellence.
Experience
Business Development Assistant at Independent / Remote (2026-01 – 2026-06)
- Assisted with identifying prospective client opportunities, cultivating foundational sales leads, and supporting targeted outreach efforts within competitive digital market sectors.
- Conducted structured market research and detailed competitor analysis to help draft tailored service pitches, aiming to cultivate and secure long-term, strategic B2B partnerships.
- Collaborated effectively with remote, cross-functional team members to align overarching project goals, organize complex outreach data, and support daily administrative sales workflows.
Quality Assurance Analyst at Revolut | Mindbridge (2025-12 – Present)
- Executed rigorous and systematic QA evaluations across complex mobile application workflows, large-scale transactional data, and customer support channels tailored for UK and EU markets.
- Proactively identified regulatory compliance risks, operational inefficiencies, and process bottlenecks, coordinating seamlessly with international product development teams for immediate remediation.
- Tracked core quality assurance performance indicators, evaluated agent execution accuracy, and compiled detailed analytical reports to sustain strict corporate and regulatory standards.
Financial Crime Analyst at Revolut | Mindbridge (2025-04 – 2025-12)
- Investigated complex suspicious transactions, anomalous financial patterns, and high-risk customer profiles to detect potential financial crime, money laundering, and counter-terrorist financing threats.
- Executed exhaustive Enhanced Due Diligence (EDD) reviews, Know Your Customer (KYC) verifications, and comprehensive sanctions screenings strictly compliant with UK and EU regulatory frameworks.
- Escalated high-risk cases directly to global compliance leadership, furnishing thorough audit trails, comprehensive investigative documentation, and actionable risk-mitigation recommendations.
Quality Analyst | SORT Team at Uber | Mindbridge (2022-09 – 2025-04)
- Audited high volumes of customer support interactions to evaluate service quality, compliance precision, and adherence to document verification and KYC standard operating procedures.
- Delivered targeted coaching sessions and actionable performance feedback to support specialists, leveraging historical QA metrics to dramatically decrease error rates and elevate customer satisfaction.
- Authored and distributed comprehensive weekly and monthly performance scorecards and analytical reports to senior operations managers and global stakeholders.
Social Media Operations Associate | SORT Team at Uber | Mindbridge (2021-05 – 2022-09)
- Managed over 200 daily customer support tickets and priority escalations across global social media channels including Instagram, Facebook, and Twitter, guaranteeing rapid issue resolution.
- Resolved intricate customer service grievances while maintaining a professional corporate brand voice and strictly adhering to regulatory compliance, identity operations, and sanctions policies.
