Faraz Solangi

Results oriented IT graduate and digital marketing professional with a proven record in customer support, ad management, and e-commerce. Quick learner, adaptable, and hardworking. Confident in driving success with both technical skill and client-facing expertise.

EXECUTIVE SENIOR CUSTOMER SUPPORT AGENT (2026-01 – Present)

Currently working as a Senior Chat Support Executive. Handling international clients and providing top notch support Expert in resolving queries, building trust, and maintaining customer satisfaction.

AD MANAGER + CUSTOMER SUPPORT at Aesthetic Clinic | Hospital | Clothing Brand (2023-01 – 2024-12)

• Managed and optimized ad campaigns on various platforms.
• Handled customer support for clients via chat, email, and social media.
• Communicated with clients to understand their needs and provide the best solutions.
• Focused on brand growth, customer satisfaction, and relationship building

AMAZON ASSOCIATE & SHOPIFY STORE MANAGER

Administered a Shopify e-commerce store and managed Amazon Associate account. Handled listing optimizations, product updates, order processing, and all customer service inquiries.

BS IT in Information Technology – INSTITUTE OF SOUTH PUNJAB (2020-01 – 2024-12)