Farhan Yaseen

Store Manager with 11+ years of progressive experience in fashion retail, rising from Cashier to Assistant Store Manager to Store Manager. Currently managing store operations at Marc and Jason London. Known for strong team leadership, disciplined inventory and cash control, high visual merchandising standards and a customer-first approach that keeps a store running smoothly and profitably.

Store Manager at Marc and Jason London (2024 – Present)

Manage the store from opening to closing, covering sales, staff, stock and customer service. The day begins with checks on store presentation, cleanliness, stock and cash float, followed by a short briefing for the team of 5 on the day's goals and duties. Through the day I work on the floor during busy hours, help customers with sizing and fitting, assist at billing, and keep an eye on sales, conversion and basket size so any dip is addressed straight away.

Staff matters such as rosters, attendance, discipline and training are handled by me directly, along with stock receiving, replenishment and audits that keep shrinkage near 0.3%. Customer complaints are resolved on the spot in keeping with the brand's premium image, and displays are refreshed regularly to follow brand guidelines and seasonal plans. Each evening ends with cash reconciliation against the POS report, exit checks and the daily sales and operations report.

Store Manager at BTW (Din Industries) (2021 – 2024)

Ran a complete branch with a team of 12, taking ownership of monthly sales, staff performance and day-to-day discipline. Spent much of the time coaching the team, setting individual goals and keeping everyone motivated through sale seasons and slow weeks. Deliveries were checked piece by piece against the challan, with shortages and damages reported immediately, and regular audits and timely replenishment ensured fast-selling sizes were always on the shelf.

Product placement and displays were kept sharp, and customer queries and escalations were dealt with personally. In a peak winter October, the branch achieved PKR 180 million against a target of PKR 145 million (124%).

Assistant Store Manager at Sapphire (2018 – 2021)

Worked as the Store Manager's right hand in a busy 16-person store, keeping the shop floor organised and the team on track. Day to day this meant guiding floor staff, helping customers and settling queries, and supporting the team's sales efforts.

The stockroom was my main area of ownership: stock was arranged by size and category, new deliveries were received and recorded, and the floor was replenished according to what was selling. When the Store Manager was away, I led the floor and kept billing and service running without interruption.

Cashier at AK Marketing (2015 – 2018)

Began my career at the billing counter, processing POS sales and payments with complete accuracy. Looked after the cash register, balanced the cash at the end of each day and prepared regular reports for management. The role gave me a strong base in cash control, attention to detail and dealing politely with customers.

Bachelor of Arts (B.A.) – University of the Punjab (2015)

Intermediate in Arts – BISE Lahore (2012)

Matriculation in Arts – BISE Lahore (2010)