Fatimah Zaman

Operations Manager with a track record of promotion — advanced from Executive Assistant to Scheduling Manager to Operations Manager within two years by consistently strengthening processes and team performance. Skilled at managing complex schedules, coordinating cross-team logistics, and resolving operational issues before they affect service quality.

Background in education adds strong communication, coaching, and relationship-management skills. Seeking an Operations, Scheduling, or People Management role — remote or on-site — where organizational strength and follow-through drive results.

Operations Manager - Carewatch - Michigan, USA

(2026-07)

• Promoted from Scheduling Manager in recognition of performance; oversee day-to-day operations, scheduling systems, and people management across the agency.
• Lead an initiative to reduce operational chaos across scheduling and staffing, addressing client escalations, caregiver no-shows, and inconsistent territory coverage.
• Develop role ownership and escalation frameworks to standardize how issues are reported and resolved across teams.

Scheduling Manager - Carewatch - Michigan, USA

(2025-07 - 2026-07)

• Promoted from Executive Assistant to manage scheduling operations, coordinating caregiver assignments and client coverage across multiple territories.
• Built and maintained schedules balancing staff availability, client needs, and last-minute changes, reducing coverage gaps.
• Served as the point of escalation for scheduling conflicts, working directly with staff and leadership to resolve issues quickly.

Executive Assistant - Carewatch - Michigan, USA

(2024 - 2025-07)

• Provided high-level administrative support to the executive team, managing calendars, scheduling appointments, and coordinating meetings across multiple stakeholders.
• Handled and prioritized incoming email and correspondence, tracking deadlines and follow-ups to ensure on-time execution of tasks.
• Conducted research and prepared briefing materials for meetings; managed filing, data entry, and expense reporting to keep office operations running smoothly.

Customer Success Manager - IFSG Cleaning Services - Dubai, UAE

(2022 - 2022)

• Set service strategy and mission for the customer success function; developed service procedures, policies, and standards from the ground up.
• Maintained accurate service records, analyzed performance statistics, and compiled reports used to guide operational decisions.
• Recruited, mentored, and developed customer service agents, building a culture of encouragement and empowerment.

Operations Manager - Octo Couriers - Blackburn, UK

(2020 - 2021)

• Monitored daily delivery scheduling and truck loading, reviewing shipping orders to plan efficient routes.
• Directed and optimized the full order cycle, ensuring service delivery met client specifications and KPIs.
• Coordinated with carriers across all shipping modes to resolve client requests and escalations.

Teacher (Multiple Roles) - Lynx School, Beaconhouse, Smart School, Gandhara School, Islamabad Grammar School - Pakistan

(2015 - 2023)

• Planned and delivered curriculum across primary, Montessori, and mentoring roles for students ages 3–13, redesigning lesson plans to align with core standards.
• Managed communication with parents and school coordinators, tracking individual student progress and addressing concerns proactively.
• Supervised groups of 20–30 students, balancing individual attention with group management in fast-paced classroom settings.

Bachelor of Science - Statistics - Quaid-e-Azam University (2019)

Certificate - C++ Programming - Nicon F-8 Campus

Certificate - Web & Graphics Designing - Nicon F-8 Campus