Maryam Butt

Dedicated and results-driven Collection Executive with strong communication, negotiation, and customer handling skills. Experienced in remote collections, repayment negotiations, client relationship management, and performance-focused work environments. Proven ability to manage targets under pressure while maintaining professionalism and compliance standards.

Also experienced in eBay operations including product sourcing, bookkeeping, order management, and customer support. Aspiring to grow into a Team Leader role with a focus on team coordination, performance management, and operational excellence.

Collection Executive – Team leader - Goldlion Financials Private Limited - Remote

(2023-08 - 2026-04)

• Contact customers professionally to recover outstanding payments and overdue balances.
• Negotiate repayment plans and provide suitable payment solutions.
• Maintain strong customer relationships while handling difficult situations calmly.
• Achieve daily and monthly recovery targets in a high-pressure environment.
• Ensure compliance with company policies and collection procedures.
• Maintain accurate customer records and follow-up documentation.
• Assist and guide fellow agents regarding communication handling and recovery strategies.
• Demonstrate leadership qualities through performance consistency, problem-solving, and team coordination support.

Product Sourcing, Listing, Order Handling & Bookkeeping - eBay

(2022-08 - 2023-04)

• Conducted product sourcing and identified profitable products for online selling.
• Managed product listings and maintained accurate product information.
• Processed orders and coordinated order handling activities efficiently.
• Maintained bookkeeping records and managed data using Excel.

Intermediate - ICS (2019 - 2021)

Bachelor - Business and Information Technology - Virtual university