Jawad Ali

Experienced and versatile professional with 15+ years of progressive experience across customer service, sales, operations management, and marketing. Skilled in computer operations, hardware/software troubleshooting, digital marketing, Strong ability to manage teams, drive customer satisfaction, and support business growth through technology and marketing strategies.

Admin at Ma Sha Allah Engineering Works (2026-01 – 2026-12)

• Supervised labor operations in the feed mill workshop.
• Organized and coordinated construction projects within the facility.
• Implemented systems to streamline to workflow.

Marketing & Recovery Officer at JASI Chemicals Pvt. Ltd. (2022-01 – 2025-12)

• Managed marketing campaigns and recovery operations to ensure timely collections.
• Built client relationships and supported sales growth through effective communication.
• Assisted in digital marketing and social media promotions.

Manager at Al-Jannat Hosiery (Kids Wear) (2020-01 – 2022-12)

• Supervised store operations, staff management, and customer service.
• Increased sales through effective merchandising and promotions.
• Oversaw stock and supplier coordination.

Operations Manager at Anmol Rice Traders (2016-01 – 2020-12)

• Managed operations including procurement, supply chain, and distribution.
• Oversaw staff performance and customer satisfaction.
• Coordinated with clients for bulk orders and timely deliveries.

Sales Promotion Officer (SPO) at Bio Diagnostica (2011-01 – 2015-12)

• Promoted medical diagnostic products and achieved sales targets.
• Built and maintained long-term client relationships.
• Conducted product presentations and demonstrations for healthcare professionals.

Customer Service Representative (CSR) at PTCL V-Wireless Frenchies (2008-01 – 2011-12)

• Handled customer queries, service activations, and complaint resolution.
• Supported technical troubleshooting and billing issues.
• Ensured customer satisfaction and retention.

B.a in Arts – AIOU (2011-01 – 2013-12)

F.A in Arts – AIOU (2008-01 – 2010-12)

Matriculation in Arts – BISE Gujranwala (2005-01 – 2007-12)