Jawad Ali
Experienced and versatile professional with 15+ years of progressive experience
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About
Experienced and versatile professional with 15+ years of progressive experience across customer service, sales, operations management, and marketing. Skilled in computer operations, hardware/software troubleshooting, digital marketing, Strong ability to manage teams, drive customer satisfaction, and support business growth through technology and marketing strategies.
Experience
Admin at Ma Sha Allah Engineering Works (2026-01 – 2026-12)
- Supervised labor operations in the feed mill workshop.
- Organized and coordinated construction projects within the facility.
- Implemented systems to streamline to workflow.
Marketing & Recovery Officer at JASI Chemicals Pvt. Ltd. (2022-01 – 2025-12)
- Managed marketing campaigns and recovery operations to ensure timely collections.
- Built client relationships and supported sales growth through effective communication.
- Assisted in digital marketing and social media promotions.
Manager at Al-Jannat Hosiery (Kids Wear) (2020-01 – 2022-12)
- Supervised store operations, staff management, and customer service.
- Increased sales through effective merchandising and promotions.
- Oversaw stock and supplier coordination.
Operations Manager at Anmol Rice Traders (2016-01 – 2020-12)
- Managed operations including procurement, supply chain, and distribution.
- Oversaw staff performance and customer satisfaction.
- Coordinated with clients for bulk orders and timely deliveries.
Sales Promotion Officer (SPO) at Bio Diagnostica (2011-01 – 2015-12)
- Promoted medical diagnostic products and achieved sales targets.
- Built and maintained long-term client relationships.
- Conducted product presentations and demonstrations for healthcare professionals.
Customer Service Representative (CSR) at PTCL V-Wireless Frenchies (2008-01 – 2011-12)
- Handled customer queries, service activations, and complaint resolution.
- Supported technical troubleshooting and billing issues.
- Ensured customer satisfaction and retention.
Education
B.a in Arts – AIOU (2011-01 – 2013-12)
F.A in Arts – AIOU (2008-01 – 2010-12)
Matriculation in Arts – BISE Gujranwala (2005-01 – 2007-12)
