Feroz Khan Mengal

Dedicated and customer-focused hospitality professional with international front desk experience and a strong background in communications. Committed to delivering exceptional guest experiences through proactive service, efficient reservation management, and effective problem resolution. Adept at maintaining high standards in fast-paced environments and eager to contribute to the guest-first culture at Element Hotel, Richardson, as a Front Desk Agent.

Guest Service Agent (Intern) - Cross Vibe Bangkok (Srinakarin) - Bangkok, Thailand

(2026-01 - 2026-05)

• Managed front desk operations, including guest registration, room assignments, and check-out procedures in accordance with hotel standards.
• Served as the primary point of contact for in-house guests, managing telephone inquiries and providing detailed information regarding hotel services, local attractions, and dining.
• Utilized Opera PMS to manage inventory, room availability, and guest accounts, ensuring accurate billing and payment collection.
• Resolved guest concerns and complaints promptly, maintaining a professional demeanor to ensure high satisfaction levels.
• Coordinated with housekeeping and maintenance departments to manage room readiness and address guest requests efficiently.
• Processed incoming mail and faxes, ensuring timely delivery to guests.
• Demonstrated strong operational management skills by supporting team efforts and adhering to safety and service policies.

Bachelor of Mass Communication - Mass Communication - National University of Modern Languages, Islamabad, Pakistan (2020)

Hotel Training Certification - Hotel Management - Dusit Thani College, Bangkok, Thailand