Fizza Shahid

Coordinated daily marketing operations by managing multiple projects, ensuring deliverables were completed on schedule. Managed and maintained 50+ Shopify product listings, ensuring accurate product information and operational consistency. Scheduled and monitored weekly marketing activities across digital platforms, improving workflow efficiency.

Marketing Operations Coordinator at Beads Galore (2025-06 – 2025-09)

• Coordinated daily marketing operations by managing multiple projects, ensuring deliverables were completed on schedule.
• Managed and maintained 50+ Shopify product listings, ensuring accurate product information and operational consistency.
• Scheduled and monitored weekly marketing activities across digital platforms, improving workflow efficiency.
• Collaborated with designers and creative managers to coordinate priorities, resolve blockers, and meet deadlines.
• Maintained organized digital assets, documentation, and marketing records to support day-to-day business operations.
• Supported customer communication and operational tasks while balancing multiple responsibilities in a hybrid work environment.

Customer Support & Operations Executive at Sajaish (2025-02 – 2025-04)

• Managed daily customer communication across multiple channels while maintaining a 95%+ first-response rate.
• Coordinated with internal teams to ensure customer issues and operational requests were resolved within agreed timelines.
• Organized content requests, tracked ongoing tasks, and followed up with designers to ensure timely project completion.
• Maintained accurate customer records and supported day-to-day administrative and operational activities.
• Improved workflow efficiency through proactive communication and effective task prioritization.

Digital Marketing & Operations Intern at Saint Louis University (powered by Excelerate) (2024-11 – 2024-12)

• Conducted market research, competitor analysis, and operational reporting to support strategic decision-making.
• Collaborated remotely with international teams to complete assigned projects within deadlines.
• Prepared presentations and documented key findings for stakeholder review.
• Managed multiple assignments simultaneously while maintaining high attention to detail.

Digital Marketing Operations Intern at Insider (PVT-Ltd) (2024-08 – 2024-09)

• Configured and maintained business assets within Meta Business Suite, ensuring accurate account setup and operational consistency.
• Supported campaign setup workflows by organizing audience segments, budgets, and performance-tracking processes in Meta Ads Manager.
• Conducted content and competitor audits, documenting insights to support data-driven marketing and operational decisions.
• Strengthened knowledge of digital operations, workflow management, and process optimization through structured training and real-world case studies.

Bachelor of E-Commerce in E-Commerce – University of The Punjab