Gulmeena Khan

Detail-oriented professional transitioning into medical billing, with experience in customer service, documentation, reporting, issue resolution, data analysis, and stakeholder communication. Proven ability to maintain accurate records, handle sensitive concerns professionally, learn software systems, and work within established policies. Seeking an internship to develop practical skills in medical billing operations, claims workflows, insurance verification, and revenue cycle support.

Math Lead & Customer Service Specialist - Roots International Schools & Colleges

(2019-09 - 2026-01)

• Serve as a primary contact for parents, students, and other stakeholders, responding to inquiries and concerns with professionalism and empathy.
• Maintain accurate records of interactions, complaints, and resolutions; prepare reports for school administration and decision-making.
• Resolve fee-related and service concerns while following organizational policies and working toward satisfactory outcomes.
• Analyze student performance data to identify trends and support evidence-based improvements.
• Coordinate with administrators, teachers, and parents, requiring careful follow-up, clear communication, and attention to detail.
• Use MILES school management software to support administrative and operational activities.
• Lead curriculum implementation and mentor teachers, demonstrating accountability, organization, and the ability to learn and explain structured processes.

Bachelor of Engineering - Electronic - Iqra University (2015)