Hafiz Arslan

Experienced professional with a strong background in e-commerce operations, retail management, and customer experience. Proven ability to manage daily operations, coordinate cross-functional teams, handle customer relationships, and ensure efficient order fulfillment. Skilled in problem-solving, communication, and process improvement, with a focus on delivering excellent service and supporting business growth.

Seeking an opportunity to contribute my experience and continue developing within a dynamic and growth-oriented organization.

Sales & Social Media Executive (Remote) - LAAM - Online Fashion Marketplace - Remote

(2026-01)

• Managed and monitored social media accounts on different platforms.
• Responded to customer inquiries and provided product information.
• Assisted customers in placing and tracking orders.
• Generated sales through effective customer engagement and communication.
• Maintained positive customer relationships and resolved complaints professionally.
• Coordinated with the team to ensure smooth order processing and customer satisfaction

E-commerce Supervisor - Alfatah Shopping Mall

(2024-01 - 2026-01)

• Managed online orders and ensured timely processing and fulfillment.
• Handled customer inquiries regarding products, order status, deliveries, and returns.
• Maintained product listings and updated order records accurately.
• Coordinated with warehouse, inventory, and delivery teams to ensure smooth operations.
• Monitored order flow and resolved day-to-day operational issues.
• Assisted in inventory updates and ensured product availability on online platforms.
• Followed up on pending orders and delivery concerns to maintain service standards.
• Ensured a positive customer experience through professional communication and support.
• Worked closely with different departments to improve order accuracy and delivery performance.

E-Commerce Executive - Mind Guru

(2022-01 - 2024-01)

• Managed daily e-commerce operations including product uploads, order processing, inventory updates, and customer support.
• Created and updated product listings with accurate descriptions, images, pricing, and specifications.
• Monitored stock levels and coordinated with suppliers to ensure product availability.
• Processed customer orders and ensured timely dispatch and delivery.
• Handled customer inquiries, complaints, returns, and order-related issues professionally.
• Updated product prices, promotions, and discounts according to business requirements.
• Optimized product listings using SEO techniques to improve visibility and sales performance.
• Maintained product catalogs and ensured all information remained accurate and up to date.
• Worked on Daraz Seller Center and Shopify platforms to manage online store operations.
• Coordinated with warehouse, delivery, and customer service teams for smooth operations.
• Prepared sales and performance reports to track business growth and identify improvement opportunities.
• Assisted in planning promotional campaigns and special sales events to increase revenue.

ICS - Govt Imamia College Sahiwal (2026)

Matric - Govt School Sahiwal (2022)

MS Office, including MS Word, MS Excel, and PowerPoint - Virtual university (2024)