Hamd Sadaqat

Results-driven IT professional with 5+ years of experience managing IT operations, infrastructure, and technical support within multi-branch restaurant environments. Experienced in Microsoft Dynamics 365 (D365), POS systems, kiosk deployment, CCTV configuration, and network management. Proven ability to lead IT teams, implement enterprise systems, manage store rollouts, and maintain high system availability across multiple locations.

Skilled in troubleshooting, vendor coordination, infrastructure optimization, and ensuring smooth day-to-day IT operations that support business continuity.

Sr. Manager IT - Brim Pak

(2025-12)

• Lead and manage enterprise IT infrastructure including network connectivity, servers, and branch IT operations.
• Oversee installation, configuration, and maintenance of CCTV surveillance systems across multiple branches.
• Monitor network performance, diagnose system issues, and ensure maximum uptime and service reliability.
• Manage IT asset lifecycle including inventory control, procurement, and hardware deployment.
• Coordinate with vendors and service providers for internet services, cloud platforms, and IT support solutions.
• Supervise POS system operations, software updates, and technical support for restaurant branches.
• Implement IT policies, security controls, and data backup strategies to improve operational stability.
• Lead and mentor IT support staff while assigning operational and project-based tasks.
• Maintain documentation including network diagrams, infrastructure records, and operational procedures.
• Provide technical consultation to management to improve IT efficiency and scalability.

Team Lead IT - KFC Pakistan

(2024-07 - 2025-11)

• Led IT operations across North & Central region outlets ensuring smooth technology operations.
• Managed deployment and configuration of Microsoft POS systems across stores.
• Oversaw implementation of KDS and Kiosk systems and supported system performance improvements.
• Managed FBR & PRA integrations to ensure compliance with regulatory requirements.
• Monitored Drive-Thru HME systems and provided first-level troubleshooting support.
• Administered and monitored CCTV systems for security and operational visibility.
• Ensured stable performance of POS, PCs, Networks, HDS, and surveillance systems.
• Implemented preventive maintenance procedures to reduce downtime and operational disruptions.

Senior IT Executive - KFC Pakistan

(2023-01 - 2024-06)

• Supervised regional IT support operations and provided advanced network and system troubleshooting.
• Assisted in POS rollout projects ensuring accurate system deployment across branches.
• Supported Microsoft Dynamics 365 (D365) ERP implementation for new store openings and configuration.
• Managed FBR & PRA integration and monitored store system performance.
• Provided support and monitoring for Drive-Thru HME systems.
• Ensured CCTV systems uptime and remote monitoring capabilities.
• Coordinated with vendors and internal departments to resolve escalated technical issues.
• Provided technical guidance and mentorship to junior IT staff.

IT Executive - KFC Pakistan

(2020-10 - 2022-12)

• Delivered on-site and remote support for POS systems, printers, cash drawers, CCTV, and IT equipment.
• Installed, configured, and maintained Windows systems, networks, and software applications.
• Participated in D365 ERP implementation project across stores starting in 2021.
• Assisted in store openings and system configuration ensuring smooth go-live operations.
• Coordinated with external support teams for issue resolution and system optimization.
• Maintained detailed IT documentation, issue logs, and operational reports.

MSc - Computer Science - Islamia University Bahawalpur (2018-02 - 2020-03)