Hammad Rana

I am a Software dev with expertise in Python developer skilled in Django, HTML, and CSS, with over four years of experience in SAAS Sales and technical support. I have consistently exceeded sales targets through effective communication, upselling, and customer relationship management. I bring a strong mix of technical expertise and sales acumen.

L2 Support Eng at TCP Software (2025-08 – Present)

Working as L2 Support Engineer at TCP Software and responsible for:

• As a Tier 2 Support Engineer handling escalated, high-complexity technical issues through advanced troubleshooting and root cause analysis across software, API, and cloud environments.
• I Collaborate with Solution Engineers, Cloud Operations, Software Engineering, and Customer Success teams to manage end-to-end escalations and resolve critical production incidents.
• I Diagnose and resolve system issues using logs, API requests/responses, and monitoring tools, addressing integration, configuration, and client-server failures while contributing to process and documentation improvements.

Sr. Product Development/AE (SaaS) at Connect Solution (2024-07 – 2024-12)

Worked as a Sr.Product Specialist/AE in Connect Solution and responsible for:

• I serve as the subject matter expert (SME) for the product, understanding both technical specifications and customer needs.
• I collaborated with the product management team to develop and refine the product roadmap, ensuring alignment with business goals and customer feedback.
• I work closely with developers to create websites, apps, and CRMs, all customized to meet specific client requirements.
• I lead product testing and quality assurance efforts to ensure features meet high standards of performance and functionality.
• I give product demos to customers, showcasing features and use cases to drive engagement and adoption.

Software Consultant (Saas) at Software Finder (2023-12 – 2024-07)

Worked as a Software Consultant in Software Finder and responsible for:

• Requirements Analysis: Working closely with clients to understand their business needs and requirements for software solutions.
• Solution Design: Proposing technical solutions and creating project plans to meet client requirements.
• Technology Evaluation: Assessing different technologies, frameworks, and platforms to determine the best fit for the client's needs.
• Development Oversight: Providing oversight and guidance during the development phase to ensure that software projects are executed according to specifications and best practices.

Customer Support & Nationwide Dispatcher at Sunny'sWorldwide Chauffeured Transportation (2022-11 – 2023-12)

Working as a Customer Service & Dispatcher in Sunny's Worldwide Chauffeured Transportation and responsible for.

• Utilizes a variety of communication tools to communicate, telephones, computers.
• In charge of resolving any issues that may affect the scheduled times for pickup or delivery.
• Record incoming and outgoing calls and note what actions were taken.
• Provides consistent support by dispatching resources to meet the needs of clients.
• Communicate all relevant details of driving assignments to drivers to ensure proper execution.
• Accurately enter data into databases or other computerized systems to maintain up-to-date transportation records and to Scheduling and dispatching routes and drivers

CSR/SDR (Saas) at Premier NX (2021-02 – 2022-10)

I worked as a CSR/SDR in Premier NX and was responsible for:

• Assisting existing customers regarding their queries.
• Lead generation and prompt follow-up
• Complete after-sales services to existing clients.
• Troubleshooting and resolving customers technical issues.
• Nurturing the leads, building relation with customers from scratch.
• Emailing potential clients daily and high use of Apollo
• Handling high volume of calls.

Bachelor’s degree in computer science – Virtual University

International Business/Trade/Commerce – Government College University (GCU)

Computer Science – American Lycetuff High school