Fazal Hayat

Results-driven IT Support Specialist with 2 years of L2 and L3 experience, providing technical expertise and exceptional customer service to resolve complex technical issues. Skilled in troubleshooting, problem-solving, and collaborating with teams to deliver efficient solutions.

IT Supports Specialist at Voda Plus

Responsible for installing or upgrading components, setting up software, assisting with network administration, and resolving all IT support issues.

• Working knowledge of relevant operating systems, software and programming
• Excellent problem-solving and critical thinking skills
• Review diagnostics and assess the functionality and efficiency of systems
• Implement security measures
• Monitor security certificates and company compliance of requirements
• Offer technical support to company staff and troubleshoot computer problems
• Install and update company software and hardware as needed

Assistant Manager at Russt Communication

Ensures operational excellence by performing managerial tasks, such as scheduling, maintaining inventory, and/or evaluating employee performance.

• Schedule and coordinate meetings
• Conduct employee performance reviews
• Develop good customer relationships
• Participate in recruitment and dismissal processes
• Smooth out problems within the workplace
• Address employee and customer concerns

Networking Intern at Preston University The internship was in Preston University's Kohat campus, the duration of the internship was 4 months and the responsibilities was to learn how the university's network systems work also to maintain the network system that how LAN, WAN, MAN and switches, routers work.

• Learn how the university's network systems work
• Maintain the network system
• Understanding of LAN, WAN, MAN
• Understanding of switches and routers

Bachelor of Science in Computer Science – Preston University (2021)

HSSC in Engineering – Govt. High School & College Landi Kachai (2015)

SSC in Engineering – Govt. High School & College Ibrahimzai (2013)