Hammad Saeed

Logistics and operations professional with 6+ years of progressive experience across e-commerce, last-mile delivery, and manufacturing supply chains. Currently lead end-to-end returns and reverse-logistics operations, directing a ground workforce of 50+ across sorting, processing, and dispatch. Proven record of designing workflows, building tiered task-handling structures, and managing stakeholders across warehouse, rider fleet, customer support, finance, and merchant teams.

Strong analytical background with advanced Excel reporting, 5S implementation, and measurable gains in turnaround time, accuracy, and cost control.

Returns Supervisor - PostEx - Karachi, Pakistan

(2025-03)

End-to-end reverse logistics | Team of 50+ ground staff | Daily volume of [X,XXX] parcels

• Direct daily returns and parcel-processing operations for a ground team of 50+ staff, covering inbound scanning, sorting, quality verification, re-injection, and merchant handover.
• Designed and rolled out a tiered task-handling structure that routes returns by exception type — damaged, refused, undelivered, and claim cases — cutting average resolution turnaround from [X] to [Y] days.
• Own the downstream workflow from rider return to merchant settlement, coordinating handoffs between warehouse, fleet, customer support, and finance so no parcel stalls between stages.
• Manage stakeholders across riders, hub teams, merchants, and internal support, running daily briefings and escalation calls that reduced repeat complaints by [X]%.
• Introduced a shift-level productivity dashboard in Excel tracking parcels per agent, pending ageing, and exception backlog, lifting team output by [X]% within [X] months.
• Cleared a standing return backlog of [X,XXX] parcels within [X] weeks through workload rebalancing and a dedicated aged-parcel task tier.
• Maintain return records, system updates, and audit-ready documentation with [XX]% data accuracy against monthly reconciliation.

Logistics Specialist - Lucky Textile Mills - Karachi, Pakistan

(2023-09 - 2025-02)

Local & international shipments | Freight, documentation, and vendor management

• Coordinated local and international shipments end to end, sustaining on-time delivery performance of [XX]% across [X] monthly consignments.
• Prepared and controlled shipping documents, commercial invoices, and dispatch records, eliminating documentation-related clearance delays.
• Served as primary point of contact for freight forwarders, transporters, suppliers, and customers, resolving delays and exceptions within agreed SLAs.
• Negotiated rates with logistics vendors and monitored transportation spend, delivering annual freight cost savings of approximately [X]%.
• Tracked inventory movement and maintained accurate logistics records, improving stock visibility for planning and production teams.
• Produced weekly and monthly logistics reports for management, converting raw shipment data into actionable cost and performance insights.

Station Officer - Daraz.pk (Alibaba Group) - Karachi, Pakistan

(2022-03 - 2023-08)

Station operations | Returns, refunds & quality control | Team supervision

• Led the station team handling returns, refunds, and customer escalations, processing [X,XXX]+ cases per month within promised resolution windows.
• Conducted product quality assessments using measuring tools and gauges, rejecting non-conforming items and protecting customer-experience scores.
• Managed parcel inventory and documentation systems, keeping stock-count accuracy above [XX]%.
• Implemented 5S methodology across the station floor, reducing parcel search and retrieval time by [X]%.
• Produced recurring quality and returns reports that surfaced root causes and drove corrective action with seller and category teams.

Mid-Mile Team Supervisor - SWYFT Logistics - Karachi, Pakistan

(2020-09 - 2022-02)

Mid-mile dispatch & route coordination | Seller onboarding support

• Managed daily shipments and route coordination for mid-mile operations, scheduling [X] daily routes to meet delivery cutoffs.
• Maintained dispatch records and confirmed delivery details with customers, improving first-attempt delivery accuracy.
• Analysed operational data to identify improvement areas and led resulting projects, clearing backlog issues and stabilising daily throughput.
• Built Excel tracking reports for shipment status, route performance, and exception ageing used by the operations leadership.
• Guided sellers on account creation and managed inbound and outbound operations at the facility.

Intermediate in Commerce - Commerce - Govt. City College, Karachi (2015 - 2017)

Matriculation - Computer Science - Govt. Delhi Boys Secondary School, Karachi (2010 - 2013)