Shan Ehh

Operations-focused Business Graduate with international experience in management, team leadership, and project coordination. Proven ability to manage operations, streamline workflows, and coordinate cross-functional teams. Experienced in handling high-volume operations and cross-functional coordination in fast-paced environments.

Strong background in inventory control, logistics, and customer operations, combined with data-driven decision-making skills. Focused on driving operational efficiency and business performance in a growth-oriented organization.

Marketing & Research Analyst at Zubaida Departmental Store (ZDS) (2024-04 – Present)

• Conducted market research and competitor analysis to identify high-demand products, pricing trends, and customer preferences, improving product selection and maintaining market competitiveness
• Planned and executed in-store and digital marketing campaigns, including seasonal promotions (e.g., Ramadan packages), to increase customer footfall and drive sales
• Analyzed customer purchasing behavior and feedback to generate actionable insights, supporting data-driven business growth strategies
• Collaborated with inventory and procurement teams while optimizing product placement and merchandising to ensure stock efficiency and maximize sales performance

HR Intern – Coordination & Administration at Dynamic Engineering & Automation (DEA) (2022-05 – 2022-08)

• Assisted in recruitment processes including screening and interviewing candidates
• Coordinated between management and applicants to streamline hiring process
• Supported HR operations and improved internal communication workflow
• Identified and reported operational gaps, contributing to process improvements

Head of Logistics & Implementation (Project) at Toronto Metropolitan University, Canada (2022-08 – 2023-04)

• Led end-to-end logistics and execution of a merchandise launch project
• Coordinated with 7 departments involving 35+ team members
• Managed vendor communication, timelines, and distribution planning
• Ensured project delivery within deadlines through structured planning and execution
• Contributed to budgeting and operational decision-making

Team Lead – Operations at Tommy Hilfiger, Canada (2019-03 – 2022-05)

• Supervised daily store operations and led a team of 6-10 staff members
• Managed inventory and stock levels, supporting high-volume retail operations
• Handled daily cash transactions exceeding CAD 5,000 with 100% accuracy
• Resolved customer and operational issues, improving service efficiency

Service Associate – Operations Support at American Eagle Outfitters, Canada (2018-09 – 2019-02)

• Supported store operations including inventory handling, stock replenishment, and logistics
• Delivered customer service while maintaining operational efficiency on the floor
• Assisted in shipment processing and coordination with team members

Bachelor of Commerce (B.Comm.) Honours in Commerce – Toronto Metropolitan University, Canada (2019-09 – 2023-04)