Hamza Khan

Highly motivated and results-oriented Telecom Engineer with 3+ years of experience in VAS, SMSC, SMS Firewall, and Voice Firewall solutions. Experienced in telecom service configuration, system integration, performance monitoring, troubleshooting, and incident management. Worked on Huawei projects for Jazz and Zong, and on SMS and Voice Firewall solutions with Genew Technologies.

Strong understanding of telecom protocols, messaging flows, anti-spam and fraud prevention, and network operations. Quick learner with excellent problem-solving skills, committed to delivering reliable telecom services and driving operational excellence.

VAS Engineer | Technical Engineer - HUAWEI Technologies Pakistan PVT Limited

(2022-06 - 2024-11)

MONE / Legacy SMSC Project

• Provided end-to-end operational support and maintenance for Jazz MONE SMSC and Zong Legacy SMSC platforms.
• Monitored SMSC performance, service availability, and network health to ensure compliance with SLAs.
• Investigated service incidents, performed root cause analysis (RCA), and implemented corrective actions.
• Executed planned maintenance activities, upgrades, and system optimizations with minimal service impact.
• Prepared and maintained operational documents, including MOPs, RCAs, and technical reports.
• Coordinated with internal teams and mobile operators to resolve service issues and maintain service quality.
• Performed troubleshooting and analysis of SMS traffic, message flows, and telecom service performance.

Technical Engineer | Firewall Engineer - Genew Technologies Co

(2024-12 - 2025-12)

• Hands-on experience in SMS Firewall configuration and operations ensuring secure and reliable messaging services
• Expertise in A2P / P2P traffic monitoring, analysis, and optimization of SMS flows
• Strong focus on fraud detection, spam prevention, and traffic control to maintain network security and compliance
• Designed and implemented proactive monitoring strategies to detect abnormal traffic patterns and reduce fraud risks
• Worked closely with vendors and cross-functional teams to troubleshoot issues and deploy effective technical solutions
• Skilled in analyzing SMS traffic trends and message flows to improve system performance and service quality
• Experienced in VAS platform management, system integration, and service optimization for telecom environments
• Committed to improving end-to-end service reliability, customer satisfaction, and operational efficiency

BSCS - Computer Science - The University of Lahore (2017-08 - 2021-06)