Property Management Officer / Virtual Assistant at J&J Solutions (2026-02 – Present)
- Manage end-to-end guest communications across Airbnb, Guesty, and Hospitable, ensuring prompt response times and high satisfaction ratings.
- Coordinate reservation logistics, including check-in instructions, troubleshooting guest issues via calls/emails, and managing special requests.
- Utilize property management software to oversee scheduling, automated messaging, and calendar synchronization for multiple listings.
- Maintain detailed financial and operational data on Excel to track occupancy rates and maintenance schedules.
- Liaise with on-site staff and cleaning crews to ensure properties meet stringent hospitality standards before guest arrival.
Quality Control at Liveadmins (2024-05 – 2026-01)
- Evaluated live chat operations to ensure adherence to compliance and service quality standards.
- Analyzed monthly KPI data to identify productivity trends and delivered actionable insights to senior leadership.
- Identified workflow bottlenecks and implemented process improvements to enhance operational efficiency.
Team Manager at Liveadmins (2023-06 – 2024-04)
- Directed daily operations for a remote team, ensuring 100% alignment with productivity targets and SOPs.
- Optimized team performance through strategic scheduling, attendance management, and real-time monitoring.
Assistant Team Manager at Liveadmins (2022-10 – 2023-05)
- Supported leadership in tracking critical KPIs and monitoring team productivity benchmarks.
- Developed operational plans outlining project timelines and resource allocation.
