Hania Hani

Strong dedication to helping customers resolves issues and cultivating a positive image of a customer. Excel in both team environment and alone proven ability to listen attentively. Solve problem quickly and efficiently and create high quality professional relationship with customers.

Citizen Service Representative / Receptionist - E-Khidmat Markaz Bahawalpur - Bahawalpur

(2023-01)

• Consulted with outside parties to resolve discrepancies and create effective solution.
• Provide primary customer support to internal and external in fast pace environment.
• Enter the data on e-portal of Facilitation Center of customers.
• Greeting in-person visitors warmly, discovering the purpose of their visit, and directing them to the appropriate staff member.
• Answering, screening, and routing incoming calls on a multi-line system, taking accurate messages, and answering general inquiries.

Documentation Manager - Eden Associate & Builders

(2021-01 - 2022-12)

• Managing documentation ensuring that documents are accurate.
• Maintaining relationships with landowners and land manager.
• Being able to handle stressful situations and provide excellent customers service.
• Ensuring that project files are current and accurate, with a focus on payment schedules and lease terms.

Marketing Specialist & Graphic Designer - Eden Associate & Builders

(2022-01 - 2023-12)

• Generating and publishing content for Social Media platforms by making ads posters and making videos
• Create and curate content for Social media platforms, such as written content, graphics, videos.
• Planning and executing social media campaigns, and monitoring their performance.
• Responding to comments, messages, and inquiries from the audience.

B.Sc - MATH A, MATH B, STATISTICS - The Islamia University of Bahawalpur (2017-01 - 2019-12)

Intermediate pre Engineering - Pre Engineering - BISE Bahawalpur (2014-01 - 2016-12)

Matric - Science - BISE Bahawalpur (2012-01 - 2014-12)