Hanouk Dean

Versatile Operations and Property Management professional with extensive experience in high-growth BPO and Short-Term Rental (STR) industries. Expert in streamlining guest communication, managing multi-platform reservations, and optimizing operational workflows. Proficient in a wide array of property management software and data-driven reporting to ensure service excellence and organizational efficiency.

Property Management Officer / Virtual Assistant at J&J Solutions (2026-02 – Present)

• Manage end-to-end guest communications across Airbnb, Guesty, and Hospitable, ensuring prompt response times and high satisfaction ratings.
• Coordinate reservation logistics, including check-in instructions, troubleshooting guest issues via calls/emails, and managing special requests.
• Utilize property management software to oversee scheduling, automated messaging, and calendar synchronization for multiple listings.
• Maintain detailed financial and operational data on Excel to track occupancy rates and maintenance schedules.
• Liaise with on-site staff and cleaning crews to ensure properties meet stringent hospitality standards before guest arrival.

Quality Control at Liveadmins (2024-05 – 2026-01)

• Evaluated live chat operations to ensure adherence to compliance and service quality standards.
• Analyzed monthly KPI data to identify productivity trends and delivered actionable insights to senior leadership.
• Identified workflow bottlenecks and implemented process improvements to enhance operational efficiency.

Team Manager at Liveadmins (2023-06 – 2024-04)

• Directed daily operations for a remote team, ensuring 100% alignment with productivity targets and SOPs.
• Optimized team performance through strategic scheduling, attendance management, and real-time monitoring.

Assistant Team Manager at Liveadmins (2022-10 – 2023-05)

• Supported leadership in tracking critical KPIs and monitoring team productivity benchmarks.
• Developed operational plans outlining project timelines and resource allocation.

Bachelor of Arts in Mass Communication – Punjab University (2020)