Harshan Geloth

Experienced sales, marketing, and aviation professional with a strong background in marketing, business development, cargo sales, customer service, and client relationship management. Proven ability to develop business opportunities, conduct market analysis, manage customer relationships, coordinate cross-functional activities, and support revenue growth.

Marketing Manager at CHOICE COMMUNICATION SERVICES (2025-01 – Present)

• Develop and implement integrated marketing strategies to strengthen brand visibility, customer engagement, and business growth.
• Plan and execute promotional, digital, social media, and customer-focused marketing campaigns.
• Conduct market research and competitor analysis to identify trends, customer needs, and new business opportunities.
• Build and maintain relationships with clients, business partners, and key stakeholders.
• Coordinate with internal departments and external service providers for effective campaign execution.
• Monitor campaign performance and prepare reports with recommendations for improvement.
• Support sales objectives through lead generation, promotional activities, and expansion of market presence.

Assistant Manager – Cargo Sales at Praetorian Aviation Services Pvt Ltd. (Sri Lankan Cargo GSA) (2022-04 – 2024-12)

• Achieved sales targets established by Head Office and contributed to business growth.
• Established and strengthened the distribution network to expand market coverage.
• Managed relationships with direct clients and provided effective service support.
• Conducted market research to identify future growth opportunities and monitored competitor activity.
• Worked closely with cargo operations to maximize cargo loads and improve business performance.
• Maintained relationships with internal and external authorities relevant to the business.
• Ensured compliance with regulatory requirements and internal company policies.
• Prepared periodic reports covering sales performance and service delivery.
• Improved customer satisfaction through efficient service and operational coordination.

Cargo Sales Executive at YS Express Pvt Ltd. (Saudia Airline Cargo GSA) (2019-04 – 2022-03)

• Maintained and expanded business within the assigned territory.
• Negotiated client agreements and resolved service and business issues.
• Supported customer-base expansion by identifying opportunities and coordinating with management.
• Promoted products and services to increase market awareness and generate future sales.
• Prepared sales activity and performance reports and participated in business strategy planning.
• Ensured compliance with company guidelines and policies.

Customer Services Officer at Silk-Bank Ltd. (2018-04 – 2019-03)

• Managed a high volume of inbound and outbound customer calls in a timely and professional manner.
• Identified customer requirements, clarified information, and provided appropriate solutions.
• Built sustainable customer relationships through responsive and service-oriented communication.
• Followed approved communication procedures and handled a wide range of customer queries.
• Participated in seminars and professional development activities to improve performance.

Cargo Operation Officer at Pak Airlift Aviation Services (Gulf Air and Airblue Cargo GSA) (2016-02 – 2018-03)

• Administered plans for the safe handling and storage of shipments.
• Ensured cargo handling procedures complied with established SOPs.
• Applied safety and security standards in cargo operations.
• Prepared cargo load plans based on ULD weight and available aircraft payload.
• Prepared outgoing cargo documentation and Master Air Waybills (MAWBs).
• Coordinated cargo documentation and dispatch activities prior to aircraft loading.

Cargo Assistant at Royal Airport Services (2013-11 – 2016-01)

• Accepted cargo after verifying required documentation and SOP compliance.
• Prepared manual cargo manifests and supporting documentation.
• Built cargo according to ULD weight and loadability requirements.
• Coordinated cargo clearance in accordance with safety and operational procedures.
• Coordinated with load controllers for cargo loading and offloading activities.
• Maintained operational emails, pre-alerts, daily activity reports, and log books.
• Dispatched required documentation to the cockpit following completion of cargo loading and clearance.

B.COM in Commerce – Govt. College of Commerce & Economics

I.COM in Commerce – Govt. College of Commerce & Economics

Matriculation – KBV, CAA Model School 1 (2010)