Hasan Ali

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

CSR & TEAM LEADER & SUPERVISOR at Global Lead Force (2024-01 – Present)

• Achieved daily and monthly KPIs (Key Performance Indicators) including call handling time, quality scores, and transfer conversion rates.
• Supported the team in achieving daily/weekly targets by motivating and sharing effective call strategies.
• Assisted the Supervisor in managing shift schedules, monitoring agent performance, and ensuring smooth workflow.

CSR & Team Leader at Kent Rings (2023-01 – 2023-12)

• Resolved customer issues with patience and professionalism, ensuring a positive customer experience.
• Conducted mock calls and training sessions for fresh agents to improve their communication and lead transfer skills.

Live transfer agent at Phoenix Coro (2022-01 – 2023-12)

• Verified customer information, eligibility, and insurance details as per campaign requirements.

CSR & LT at Hello International Marketing Solutions (2020-01 – 2022-12)

• Handled inbound and outbound calls for DME (Durable Medical Equipment) campaigns, assisting customers with inquiries and providing accurate information.
• Acted as a Live Transfer Agent, efficiently qualifying leads and transferring them to the appropriate department or closer for further processing.

Diploma in Software Engineering – Ap tech

Intermediate – Superior College

Matriculation – Green Peace Public High School