Haseeb Ahmed

As an IT Support Engineer, I thrive on empowering users through effective technical solutions. I combine strong diagnostic skills with a patient and clear communication style to translate complex IT concepts into understandable terms. My goal is always to provide swift, reliable support that enhances productivity and builds user confidence in their technology

IT Support Engineer 24th Nov 2024 – Present* Allied Bank Limited, Islamabad

• Successfully installed, configured, and optimized Windows and Linux operating systems for improved performance and security.
• Configured Cisco routers to establish secure network connections, implement firewall rules, and optimize network traffic for efficient data transfer.
• Customized browser settings (Chrome, Firefox, and Microsoft Edge) to enhance security, privacy, and user experience, including disabling unnecessary extensions and enabling ad-blockers.
• Troubleshot and resolved issues with banking software, such as slow performance, error messages, and incorrect transactions, ensuring smooth operations and customer satisfaction

Bachelor of Science: Software Engineering Sept 2020 - June 2024 Air University, Islamabad