Team Leader with Customer Service Expertise
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Experience in delivering exceptional customer service in fast-paced environments. Proven ability to manage high chat volumes while maintaining high customer satisfaction. Skilled in problem-solving and de-escalating challenging situations, I leverage strong communication skills to build trust with customers. Eager to contribute my expertise in enhancing customer experiences and achieving organizational goals
Team Leader at Gee Jay Solutions (2021-06 – 2023-01)
Team Leader at Skynetwork (Utility Billing) (2023-01 – 2024-05)
Team Leader at Skynetwork (Mobility) (2024-05 – 2024-07)
U.K Campaign
Team Leader at QB Solutions (Medical Billing) (2024-08 – 2025-06)
Customer Service Representative at Live Chat Global (LCG) (2025-06 – 2026-03)
RV share rentals | Europe, North America and Oceania
Matric (Science) in Science – Aligarh Public School (2016-01 – 2018-01)
Intermediate (FSc Pre-Engineering) in Pre-Engineering – Punjab Group Of Colleges (PGC) (2018-01 – 2020-01)
Chartered Accountant (CA) in Accounting – Professional Academy Of Commerce (PAC) (2020-01 – 2023-01)
BS Aviation Management in Aviation Management – Superior University (2023-01)