Abdul Jabbar

Driven to lead teams, optimize operations, and contribute meaningful results in leadership roles within international business environments.

Retail & Operations Manager - Daraz.pk - Lahore, Pakistan

(2017-12 - 2020-10)

• Oversaw entire business operations including inventory control, pricing, customer service, and fulfillment
• Managed promotional strategies to increase market reach and online visibility
• Handled team coordination and delegated tasks to ensure operational efficiency
• Improved delivery turnaround and reduced order errors through SOP improvements
• Analyzed performance data and sales metrics to make informed business decisions

Customer Support Team Leader - Wordsense Pvt. Ltd. - Pakistan

(2021-03 - 2024-08)

• Led a team of live chat agents and ensured delivery of excellent customer support
• Tracked KPIs and implemented improvements that boosted team performance
• Conducted regular team training sessions to enhance communication and service quality
• Liaised with departments to solve customer issues quickly and maintain service standards

Bachelor of Business Administration - Business Administration - National University of Sciences and Technology (NUST) (2024)