System Support Engineer - Pakistan Petroleum Limited - Pakistan
(2019-02)
- Arrange Video Conferences for Management Meetings (Tandberg and Polycom Solutions)
- Manage all Zoom and Teams Meeting Administration and Support
- Assisted Users in Covid Pandemic for Remotely Access Office Resources Enabeling to Continue Their Work at Home. Remote Access Solutions Include MS RDS, Team Viewer and /Or Configure VPN as Per Approval from Management.
- Schedule Executives Meeting and Creating Links Via Zoom and Microsoft Teams.
- Worked With High Specs Machine Like Hp Z8 And Dell 7920.
- Troubleshoot End User's Printer, Plotters and Scanners Functionality Issues
- Support Executive Mobiles Like Android and Apple
- Office 365 Support to end users.
- Support all PPL/PIOL users in Abu Dhabi remotely via TeamViewer.
IT Field Engineer - K-Electric - Pakistan
(2016-12 - 2019-02)
- Facilitate all KE employs through remotely.
- Provide assistance for other team members
- Done duty as frontline support technician for more than 7000 end users.
- Managing computer network base on windows with minimum availability of 99.99 percent.
- Computer Hardware and Software's Troubleshooting.
- Installation and configuration Windows Client Domain Connectivity.
Hardware & Software Support Engineer - Dell Service Center - Pakistan
(2016-12 - 2019-02)
- Dell Warranty Claims.
- Diagnosed Hardware & Software's issues
- Communication & Coordination with client
- Provide assistance for other team members
