Hikal

Results-driven and analytical professional with expertise in Branch Operations, Operations & Data Management, Risk Identification, and Regulatory Compliance. Proven track record in overseeing operational health, monitoring institutional metrics, and enforcing strict AML-CFT, KYC, and SBP Prudential Regulations. Adept at strategic planning, deposit growth initiatives, and cross-functional team leadership, seeking to contribute as Branch Manager (AVP) at National Bank of Pakistan (NBP).

Operations & Data Analyst (Branch Monitoring Focus) at Financial Insights & Media Advisory Group (2024-01 – Present)

• Operational & Compliance Oversight: Evaluated operational workflows and multi-branch data metrics to ensure complete alignment with internal bank policies, SBP Prudential Regulations, and AML-CFT guidelines.
• Performance Analytics & Target Tracking: Developed executive dashboards in Power BI and Excel to track regional KPIs, customer retention, deposit volatility, and business growth metrics.
• Audit & Internal Controls: Coordinated risk audits, identified operational lapses, and implemented preventive measures to eliminate fraud and recurring audit observations.
• Team Leadership & Mentoring: Led analytical teams, established SOPs, and conducted periodical performance reviews to ensure high service standards and operational efficiency.

Research & Data Associate at Apex Analytics & Research Consultancy (2022-07 – 2023-12)

• Process Optimization & Cost Management: Analyzed operational data to identify cost-saving initiatives, reducing manual preparation time by 35% through automated pipelines.
• Stakeholder & Customer Experience Management: Prepared weekly executive summaries for leadership, addressing service bottlenecks and improving query resolution TAT.

BS in Data Science / Computer Science – University of Karachi, Pakistan (2018 – 2022)