Hinadoll Doll

A dedicated, performance-driven banking professional with hands-on experience in customer relationship management, banking operations, and compliance frameworks within the financial sector. Skillful at managing customer inquiries, utilizing modern CRM systems, and adhering strictly to KYC and regulatory standards to deliver an exceptional customer service experience and protect organizational integrity.

Phone Banking Officer at Habib Bank Limited (HBL)

• Managed high-volume inbound customer interactions professionally, ensuring optimal resolution times and an excellent service standard.
• Provided accurate, detailed information regarding consumer accounts, debit/credit card queries, and general financial services.
• Assisted clients in navigating online and digital banking platforms securely while handling basic account troubleshooting.
• Executed rigorous Know Your Customer (KYC) verifications and risk evaluations in complete alignment with corporate policy and regulatory benchmarks.
• Maintained rigorous data confidentiality guidelines to protect sensitive customer records and limit organizational risk.
• Updated and documented CRM transaction logs comprehensively to maintain precise audit trails of customer inquiries and complaints.

Bachelor of Arts (B.A.) – Allama Iqbal Open University (AIOU)

Intermediate – Allama Iqbal Open University (AIOU)

Matriculation (Science) – Karachi Board