Property Management Associate at The Pacific Inc (2025-05 – Present)
- Serve as a key operations associate for a large-scale short-term rental portfolio (200+ active listings) across multiple international markets.
- Manage daily operations across Airbnb, Booking.com, Vrbo, Expedia, Agoda, ensuring accuracy in pricing, availability, and listing content.
- Handle high-volume guest communication end-to-end, maintaining excellent response times and guest satisfaction.
- Coordinate maintenance, housekeeping, and vendor scheduling, ensuring smooth turnovers and issue resolution.
- Monitor bookings, cancellations, alterations, and special requests while ensuring policy compliance. Support owners and internal teams with operational updates, documentation, and platform insights.
Guest Communication & Operations Specialist at Stayriasolutions (2025-01 – 2025-05)
- Independently manage guest communications and operations for a portfolio of 40+ active Airbnb listings based in Bangkok, Thailand.
- Act as the primary point of contact for guests, ensuring fast response times and consistent service quality.
- Support calendar management, listing optimization, and issue resolution aligned with international hospitality standards.
Assistant to Operations Manager at Halo Informatics UK (2024-07 – 2025-03)
- Managed calendars, meetings, and internal updates for department heads and the operations team.
- Prepared meeting agendas, took notes, and handled timesheets, expenses, and follow-ups.
- Supported office supplies, logistics, and general admin tasks to keep everything on track.
Customer Support Executive at Extended Version (2022-01 – 2022-07)
- Responded to customer queries via email and chat, ensuring timely and helpful support.
- Managed internal schedules, calendars, and documentation to assist the broader team.
- Followed up with clients and maintained accurate communication records.
Account Manager & Customer Support at Daraz Virtual Assistant (2021-01 – 2022-01)
- Managed product listings, updated inventory and pricing, and monitored store metrics.
- Handled customer inquiries, confirmed orders, and resolved disputes efficiently.
- Assisted with store growth through promotion tools and keyword optimization.
Marketing & Business Development Executive at PM NEXT LEVEL (2020-01 – 2021-01)
- Created and managed product listings on Facebook Marketplace.
- Reached out to influencers and ran product promotion campaigns in relevant groups.
- Supported general outreach and marketing execution to improve brand visibility.
