Huraira Qadir

Results-driven Professional with over 5 years of experience across E-commerce Operations, Customer Service, and Retail Sales. Proven expertise in managing online sales platforms, resolving complex customer queries, and optimizing end-to-end order fulfillment. Skilled in driving sales growth, improving customer satisfaction, and managing inventory efficiently within fast-paced environments.

E-Commerce Operations Specialist at Beddys Studio (2024-01 – Present)

• Sales Optimization: Manage high-volume customer interactions via WhatsApp business and Daraz Chat, consistently converting inquiries into sales.
• Order Lifecycle Management: Oversee end-to-end order fulfillment, ensuring accurate processing from initial query to successful dispatch and checkout.
• Customer Experience: Resolve customer complaints, inquiries, and product-related concerns promptly to maintain high satisfaction ratings.
• Reverse Logistics: Independently manage the returns and exchanges process, minimizing friction and retaining customer loyalty through effective problem-solving.

Salesman at Suits Shop (2020-01 – 2024-01)

• Retail Sales: Assisted diverse customers in selecting wholesale ladies' suits and accessories based on preferences and market trends.
• Inventory Control: Managed daily cash/sales transactions and maintained accurate stock records to ensure seamless store operations.
• Customer Relations: Developed strong persuasion and communication skills, building a loyal customer base.

Call Center Representative at Sybrid (2024-01 – 2024-07)

• Inbound Support: Handled customer inquiries efficiently, providing accurate resolutions in a fast-paced call center environment.
• Performance Metrics: Consistently met or exceeded Key Performance Indicators (KPIs) related to customer satisfaction and response time.
• Problem-Solving: Addressed complex customer issues by multi-tasking and utilizing internal ticketing tools.

Medicine Supplier Assistant at Pharmaceuticals Distribution (2019-01 – 2019-07)

• Logistics Support: Coordinated the distribution, sorting, and timely supply of medical products to various vendors.
• Stock Tracking: Maintained meticulous inventory logs and cross-verified shipments against delivery orders to eliminate errors.

Intermediate in Commerce – Government Degree Boys College, Karachi