Ibne Hassan

Energetic and detail-oriented Operations & E-commerce Manager with 4+ years of experience managing Amazon, Walmart, eBay, Shopify, and TikTok Shop operations. Specialized in backend operations, order fulfillment, inventory management, and cross-functional coordination. Proven track record of creating scalable SOPs, optimizing workflows, preventing delays, and improving operational accuracy. Experienced with fast-growing eCommerce agencies and high-volume marketplace brands.

Senior Business Development Manager at CP Solutions BPO (2025-01 – Present)

• Coordinated with internal operations teams to align project delivery with client goals.
• Managed communication between marketing, PPC, and operations departments.
• Improved internal processes and structured workflow documentation.
• Secured multiple B2B partnerships while improving team coordination.

Brand Manager at Digitalist Solutions (2023-05 – Present)

• Managed complete backend operations across Amazon, TikTok Shop, Walmart, eBay, and Shopify.
• Oversaw order processing, fulfillment accuracy, delivery timelines, and logistics coordination.
• Developed and optimized SOPs for listings, order workflows, and operational improvements.
• Monitored daily inventory levels, stockouts, and warehouse restocking cycles.
• Collaborated with media teams, PPC specialists, account managers, and creative teams to streamline operations.
• Handled issue resolution including delays, returns, disputes, and operational escalations.
• Improved store performance, rankings, and conversion rates across multiple brands.

TikTok Shop Manager at TikToxpert Agency / TikTok Shop (2023-05 – 2024-12)

• Managed TikTok Shop operations including product uploads, pricing, backend workflows, and order flow.
• Ensured smooth end-to-end fulfillment from order receipt to delivery.
• Coordinated with influencers, affiliates, and creators to support high-volume promotional periods.
• Monitored shipping issues, cancellations, payout processes, and customer escalations.
• Implemented SOPs for TikTok Shop management and operational accuracy.
• Analyzed shop performance data, improving visibility and conversion.

E-Commerce Supervisor at Spectrum BPO / IZOC Solutions (2021-11 – 2023-05)

• Managed multi-channel operations including Amazon, eBay, Walmart, Shopify, and TikTok Shop.
• Coordinated fulfillment workflows, logistics, and stock management across international regions.
• Improved listing quality, SEO performance, and catalog accuracy.
• Created operational SOPs for team workflows and performance reporting.
• Achievements: Doubled monthly sales and improved CTR by 18% through optimization.

E-Commerce Trainer at PNY Trainings (2024-01 – 2024-03)

• Delivered training on Amazon FBA, TikTok Shop management, Shopify store setup, and SEO.
• Designed operational assignments and SOP-based training modules.
• Mentored students to manage online stores and live eCommerce projects.

BS in Commerce – Arid Agriculture University (2021-01 – 2023-12)

FSc in Pre-Engineering – Concordia Colleges (2017-01 – 2019-12)