Business Analyst & Project Coordinator at E-CREATORZ (2024-08 – Present)
- Led comprehensive requirement-gathering sessions with clients to document functional and business needs.
- Designed and optimized ERP workflows aligned with client processes to improve operational efficiency.
- Spearheaded customization and implementation of ERP modules for new and existing clients.
- Independently redesigned system interfaces and product themes, enhancing usability and visual appeal using UI/UX principles with AI-assisted tools.
- Coordinated cross-functional teams including developers and QA to manage changes, testing, and deployments.
- Served as the primary point of contact for a new client, managing product setup, customization, and initial rollout.
- Managed project timelines, documentation, and milestones to ensure on-time delivery.
- Created Power BI dashboards for university clients supporting academic and administrative reporting.
- Performed data cleaning, validation, and preparation for reporting and migration.
- Extracted and analyzed data using SQL for insights and issue resolution.
Freelance Venue Staff at BRITISH COUNCIL (2022 – Present)
- Managed and supervised CIE exam processes to ensure smooth execution.
- Assisted in coordinating event logistics and data documentation.
Student Affairs and ECA Coordinator at HIGHBROW COLLEGE (2023-08 – 2023-12)
- Coordinated extracurricular activities and student affairs initiatives.
- Supported administrative planning and student engagement programs.
Assistant Manager at SHAISTA JEWELRY (2019 – 2024-01)
- Managed client communications, inventory coordination, and administrative operations.
- Oversaw day-to-day store management and order handling.
- Strengthened organizational, communication, and problem-solving skills through operational leadership.
