Ifra Yousaf

Completed a 3-month remote internship focused on tenant communication and query escalation.

Tenant Representative Intern at Remotasy (2025-06 – 2025-08)

Completed a 3-month remote internship focused on tenant communication and query escalation.

• Received incoming tenant calls, identified the purpose of each query, and communicated relevant information to management.
• Maintained professional verbal communication while serving as the initial point of contact for tenant inquiries.
• Developed hands-on experience in 4 support competencies: call handling, active listening, query identification, and escalation.

Customer Support Representative at Ibex Pakistan

• Customer Care & De-escalation: Resolved international customers' queries on a daily basis and effectively de-escalated technical and account-related issues.
• Performance & Metrics: Achieved CSAT targets and consistently met Team Lead-defined AHT (Average Handling Time) and FCR (First Contact Resolution) benchmarks.
• Systems & CRM Tools: Accurately logged and updated customer information using ticketing software and CRM portals.
• Cross-Functional Teamwork: Efficiently escalated complex queries to higher management and relevant departments.

Business Accounting Project at Riphah University (2026 – 2026)

• Completed an accounting project covering 30+ sample business transactions, applying double-entry accounting principles to record and classify financial activity.
• Classified transactions across 5 major account categories: assets, liabilities, equity, revenue, and expenses.
• Reviewed recorded transactions for calculation and classification errors before preparing final project work.
• Completed the project within a 4-week academic timeline, strengthening numerical accuracy, financial documentation, and attention to detail.

BS in Accounting & Finance, Business Accounting – Riphah University (2026)

Chartered Accountancy (CA) – CAF Level – PAC (Professionals' Academy of Commerce) (2026)

FSC in Pre-Medical – Kips College (2023 – 2025)

Matric – Municipal Model (2021 – 2023)