Imran Aslam

Senior operations and management professional with over 20 years of hands-on experience in project management, team leadership, process improvement, and customer care coordination. Proven expertise in maintaining service standards, handling customer inquiries, resolving complaints efficiently, and bridging communication gaps between departments. Adept at team building, staff training, and ensuring positive customer experiences.

Sales Consultant / Manager Operations - AIIMS Solutions

(2023-11)

• Managed project documentation, coordinated operational tasks across various environments, and built and trained teams to optimize performance.
• Maintained high standards of service delivery and client communication.

Sales Consultant - Illhaq Steel Engineering / Store & Space Engineering

(2011-06 - 2023-10)

• Conducted client surveys, assessed operational needs, and formulated project proposals and execution feasibilities.
• Monitored project life cycles, resolved on-ground issues, and coordinated target-based tasks across diverse industry environments.

Manager Sales - Broad Band Computers

(2004-01 - 2008-12)

• Supervised sales and customer service operations for over 100 clients, ensuring prompt response times and high service quality standards.

Customer Care Executive - World Call Multimedia

(2002 - 2004-01)

• Registered new leads and customer complaints regarding internet and cable services, assigned duties to relevant departments, and conducted follow-up calls to ensure customer satisfaction.

Executive M.B.A - Marketing - University of Central Punjab, Lahore (2018 - 2020)

B.C.S - University of South Asia, Lahore (1996 - 1997)

B.A - Economics - Punjab University, Lahore (1993 - 1995)

Diploma in Computer Hardware (D.C.H) (1996)