Muhammad Shoaib

Results-driven professional with 1+ year of hands-on experience as a Software Quality Assurance Engineer, now expanding into the call center industry. Brings strong communication, analytical, and problem-solving skills developed through cross-functional collaboration with developers and product teams. Adept at following structured processes, managing documentation, and maintaining high attention to detail — all directly transferable to customer service, technical support, and call center operations.

Eager to deliver exceptional customer experiences while leveraging a solid technical background in software quality and testing.

Software Quality Assurance Engineer - iSoftStudios

(2025-05)

• Design and execute comprehensive test cases for web and mobile applications, ensuring full functional coverage across all modules.
• Identify, document, and track defects using GitHub, maintaining detailed defect reports and following up with developers to ensure timely resolution.
• Conduct functional, regression, and smoke testing in alignment with SDLC and STLC, reducing post-release defects.
• Perform API testing using Postman and basic performance testing using JMeter to validate system reliability under load.
• Actively participate in Agile ceremonies (sprint planning, daily standups, retrospectives), collaborating with developers to clarify requirements.

Associate SQA Engineer - SabaSoft Studio

(2024-02 - 2025-04)

• Executed functional, regression, and compatibility testing across 12+ mobile and PC game titles on Android, iOS, and Windows platforms.
• Documented and tracked 100+ bugs using structured defect reports, collaborating with developers and designers to verify timely fixes.
• Performed UI/UX validation, gameplay testing, and performance checks, ensuring smooth user experience across devices.
• Conducted build verification, smoke testing, and final release checks before every major launch, contributing to zero critical post-launch defects.
• Provided gameplay feedback on balance and user flow, directly contributing to improved product quality ratings.

BS - Computer Science - Superior University, Lahore (2019 - 2023)