Senior IT Officer - TNS Beaconhouse DHA - Lahore
(2025-01)
Leads all IT operations for a flagship IB World School, spanning infrastructure, EdTech integration, and service delivery.
- Administer campus-wide Cisco Meraki infrastructure including an MX105 firewall, PoE switches & 80 access points plus dual-ISP connectivity, sustaining 99–99.5% network uptime.
- Monitor network performance and coordinate with ISPs to resolve connectivity issues, minimizing downtime and improving service reliability across campus.
- Deploy and manage Google Workspace, LMS, Smart Classrooms, and online assessment platforms supporting 1,200+ students and staff across EY, PYP, MYP, and DP programs, strengthening collaboration and the digital learning experience.
- Provide Level 2/3 technical support, resolving 50–100 tickets per month with an average turnaround under 2 hours, reducing downtime and improving user productivity.
- Implement endpoint protection, backup solutions, and disaster recovery procedures across 320+ managed devices (desktops, laptops, and Chromebooks), reducing security risk and strengthening business resilience.
- Manage an annual IT budget of approximately PKR 10M, plus vendor relationships, software licensing, and asset inventories, improving resource utilization and operational efficiency.
- Lead a two-person IT support team while partnering with Central IT on infrastructure upgrades and performance improvements, supporting long-term scalability and digital transformation.
- Direct examination IT operations infrastructure, systems, and technical support for IBDP, MYP, internal assessments, and SAT exams, ensuring secure, uninterrupted exam delivery.
IT Officer - HomeBridge by Beaconhouse
(2022-01 - 2025-01)
Provided administrator-level IT support across Beaconhouse Group business units and ventures; promoted to Senior IT Officer in 2025.
- Delivered administrator-level support diagnosing hardware, software, network, and application issues across 3–5 Beaconhouse Group business units and 150+ users, ensuring business continuity and high user satisfaction.
- Administered Google Workspace services group-wide, maintaining secure and reliable IT operations.
- Managed servers, storage, printers, and networking equipment through preventive maintenance, improving system reliability and reducing security risk.
- Deployed LMS platforms, virtual classrooms, and user onboarding workflows for 150+ users, improving teaching efficiency and platform adoption.
- Managed vendor relationships and departmental IT budgets, improving service delivery and cost efficiency.
- Performed root cause analysis on recurring technical issues and implemented preventive fixes, improving service quality and operational stability.
IT Assistant - Wilshire Labs
(2020-01 - 2022-01)
Support IT infrastructure and network & CCTV admin level operations across headquarters and 10+ remote sites.
- Administered enterprise LAN/WAN, Active Directory, DNS, DHCP, wireless networks, and IP telephony across headquarters and 10+ remote sites, ensuring reliable connectivity and business continuity.
- Supported 300+ end users, resolving 30–60 tickets per month, minimizing downtime.
- Configured and maintained IP CCTV, NVR, and UBNT wireless infrastructure across 10+ sites, enhancing network performance and physical security.
- Deployed structured cabling, patch panels, network cabinets, VLANs, and point-to-point wireless links across headquarters and 10+ remote sites, supporting secure, standards-compliant network expansion.
- Implemented VoIP systems, meeting room technology, and conferencing equipment for 300+ users, improving organizational communication.
- Performed preventive maintenance and scheduled backups of network controllers and NVR systems, strengthening disaster recovery readiness.
Network Support Engineer - Integrated Network Solutions
(2017-01 - 2020-01)
Delivered end-to-end network infrastructure projects for enterprise and government clients across Pakistan.
- Designed enterprise network and IP CCTV solutions via site surveys and technical layouts for 15+ clients, delivering scalable, cost-effective solutions.
- Deployed LAN, WAN, wireless, and structured cabling infrastructure — including optical fiber, patch panels, and data center equipment — across projects valued between PKR 5–20M.
- Validated network infrastructure through fiber fusion splicing, Cat6 termination, and Fluke DTX-1800 testing, ensuring reliable, standards-compliant connectivity.
- Diagnosed and resolved hardware, software, and network issues, minimizing downtime and improving client satisfaction.
- Prepared BOQs, tender documentation, and technical reports while liaising with clients, supporting successful delivery of 15+ projects and business growth.
CCTV Engineer - Digi Watch Security Solutions
(2015-01 - 2017-01)
- Designed IP CCTV and network security solutions based on client site surveys for 100+ installations, meeting operational requirements.
- Installed and configured IP CCTV, TCP/IP networks, structured cabling, and optical fiber infrastructure across 100+ sites.
- Validated deployments through fiber fusion splicing, Cat6 termination, and Fluke testing, ensuring standards-compliant connectivity.
- Troubleshot LAN/WAN connectivity issues and optimized equipment performance, minimizing downtime.
