M Shahzad

I have hands-on experience in technical and end-user support, hardware & software troubleshooting, Networking, Windows Server, IP Cameras, RFID devices and Attendance devices.

IT Officer at Oasis Packaging Industries (2023-04 – Present)

• Provide technical support to end-users for desktops, laptops and printers
• Troubleshooting and resolving network issues
• Windows Server (DNS, DHCP, Active Directory and Group Policies)
• Email management (creation from cPanel, Outlook configuration and backup)
• Management of NVR, IP cameras and POE devices
• Installation/troubleshooting connectivity of attendance devices
• Management of IT inventory and onboarding/offboarding devices
• PR/IR creation
• Coordination with vendors, ISP and ERP teams

IT Incharge at SHMZ Labs & Pharmaceuticals (2022-03 – 2023-04)

• Installation, configuration and troubleshooting of computer hardware and software issues
• Providing technical support to end-users
• Troubleshooting and resolving network issues
• RFID devices installation and configuration
• Management of IT inventory
• GMP's IT related compliance

Computer Teacher at Lahore Brain School (2018-08 – 2019-01)

• Delivring lectures
• Maintaining computer lab devices by troubleshooting hardware/software issues

BS in SOFTWARE ENGINEERING