Indah Khokhar

Business Analyst / Scrum Master with 5+ years running both disciplines as one function for Agile delivery teams across UK, US, and global markets. Owns requirements end-to-end — elicitation, BRD/FRD, backlog refinement — while also running the Scrum side: sprint facilitation, ceremony ownership, velocity tracking, and impediment removal. Hands-on with JIRA administration, PI planning, and SQL reporting.

Experience includes contact-center/CX platform delivery (Expertflow), closely tied to telecom and BPO client environments.

Business Analyst / Scrum Master at Gnomen Ltd. (2024-09 – Present)

Drive Agile delivery for cross-functional engineering teams, acting as both requirements owner and Scrum facilitator to ensure technical execution aligns with UK-based client timelines.

• Lead continuous improvement initiatives and leverage sprint data to optimize velocity, remove complex roadblocks, and keep development tracks predictable.
• Manage team commitments using strict scope discipline to protect sprint goals while balancing client expectations.

Business Analyst / Scrum Master at Expertflow Inc. (2021-12 – 2024-08)

Owned JIRA administration, backlog refinement, and requirement breakdown for high-performing remote teams delivering a contact-center/customer-experience platform used by telecom and BPO clients.

• Translated complex user and business needs into system functionality requirements (BRD/FRD), actively identifying risks and clearing technical impediments early.
• Ran Program Increment (PI) planning and sprint cadences end-to-end — facilitation, backlog, and delivery — ensuring on-time, on-budget release of complex product features.

Business Analyst at Viftech (Pvt.) Ltd. (2021-09 – 2021-11)

• Contributed to the Methods Business Analysis Community of Practice, providing mentorship to other business analysts.
• Collaborated across departments and levels of management to gain consensus on procedural documentation.

Business Analyst at Assurety Consulting & Solutions Inc. (2020-08 – 2021-05)

• Mapped intricate processes and information flows, creating clear communication artifacts for stakeholders and project teams.
• Translated user needs into system functionality requirements, ensuring alignment with business objectives.

Associate Business Analyst at Amaxza Digital Inc. (2019-03 – 2020-06)

• Collaborated across various departments and levels of management to gain consensus on project specs and procedural documentation.
• Contributed to corporate documentation standards, templates, and numbering conventions to ensure consistency between client-facing artifacts and developer specs.

Masters in Software Engineering – FAST National University (2026-08)

Bachelors in Computer Science – Iqra University (2014-09 – 2018-12)