Izhar Ali

IT Support professional with 1 year of hands-on experience in hardware and software troubleshooting. Skilled in Windows environments, Computer maintenance, Networking, Data backup. Experienced in diagnosing technical issues and configuring network devices to maintain reliable IT operations. Seeking an IT Support Executive role within an Infrastructure team.

Junior IT Support - Self-employed - Freelance

(2025-01)

• Provided first-line IT support, troubleshooting Hardware/Software issues and escalating to ensure minimal downtime.
• Performed routine operating system maintenance (Windows 10/11), including updates, driver installs, disk cleanup, and performance tuning to reduce recurring faults.
• Diagnosed and resolved network connectivity issues across LAN/Wi-Fi, including IP configuration, DNS, DHCP, and VPN access problems.
• Set up, configured, and maintained desktops, laptops, printers, and other IT peripherals.
• Set up new workstations by installing operating systems, drivers, applications, and required configurations.
• Supported Microsoft 365 applications, user accounts, email access, and basic permissions management.
• Logged and tracked technical issues while maintaining clear records of troubleshooting steps and resolutions.
• Created simple how-to guides for common issues, cutting repeat tickets on frequent problems.

BS Computer Science (Lateral) - Computer Science - Virtual University (2027)

Associate Degree Program (ADP) - Computer Science - Gomal University (2025)

Intermediate - Computer Science - Islamia College Peshawar (2023)