Joshua Arif
Customer Service Representative (CSR)
Talent
Islamabad, IslāmābādMember since May 28, 2026
CRM toolsProfessional call handling
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CRM toolsProfessional call handling
About
To secure a role in a dynamic company that offers opportunities for professional growth and advancement.
Experience
Customer Service Representative (CSR) - Outright - I-10 Islamabad
(2025)
- Handled outbound auto-dial connected calls for a Home Improvements campaign.
- Engaged with potential customers, explained services, and generated interest in offerings.
- Assisted in addressing basic queries and ensuring positive customer interaction.
- Gained hands-on experience with CRM tools and professional call handling.
Business Development & Lead Generation Associate - Vetra Assist
6 Months
- Worked on BD sales and lead generation campaigns.
- Identified and approached potential clients to expand business opportunities.
- Developed understanding of Virtual Assistant (VA) services and workflows.
- Assisted in client communication and business outreach strategies.
- Built strong communication and persuasion skills through sales interaction.
-Appointment setting (csr) at Touchstone Communication currently.
Education
Matriculation - Roots Millennium (2019 - 2021)
Intermediate - Roots International (2021 - 2023)
BS - Media Sciences - SZABIST (2023-09)
Skills
Customer Service Representative (CSR)
