Rizwan Hayat

CSR (Customer Sales Representative)

Talent

RawalpindiMember since September 22, 2026

Strong will to handle challenging and difficult tasksMicrosoft ExcelMicrosoft WordMicrosoft Power pointAbility to work both independently and as a team playerExcellent communication skills (written and verbal)Self-Starter with the ability to analyze events/situation and recommend strategiConfident and team-builder, able to motivate and communicate to achieve desired,

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Strong will to handle challenging and difficult tasksMicrosoft ExcelMicrosoft WordMicrosoft Power pointAbility to work both independently and as a team player

About

To enhance my knowledge and capabilities by working in a dynamic organization that prides itself in giving substantial responsibility to a new talent. I can utilize my skills to contribute in the development and well being of the organization and for my own personal growth.

Experience

CSR (Customer Sales Representative) - Ace Solution & Evolve BPO Online Academies - Rawalpindi, Pakistan

(2014-08 - 2016-03)

Answer phones and respond to customer requests.
Sell product and place customer orders in computer system.
Provide customers with product and service information.
Upsell products and services.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer.

Trainee - Askari Bank Limited (Lalkurti Branch) - Rawalpindi, Pakistan

Built a loyal client base by providing consistent support and product information.
Provide customers services.
Kept good professional relationship with customers.
Providing valuable information to customers e.g Account opening, Filling Cash Deposit Slips.
Ensured strong portfolio growth, strong client service, and good employee morale.

HR Assistant - Albayrak Turizm Seyahat Insat Ticaret A.S - Pakistan Branch Office, Liaqat Bagh, Rawalpindi

(2017-02 - 2021-11)

Monitoring daily attendance of all employees.
Processing the attendance of all the workers if it's stuck at out of shift or mispunch.
Data entry of leaves along with missing attendance slips.
Concluding the induction of fresh employees.
Concluding the termination, resignation of employees.
Submitting probation forms of the workers.
Tallying all leave forms and attendance.
Managing monthly deduction from salary of any worker resulting from misconduct or any other disruption.
Providing Excel Formatted Attendance Sheets to all departments on weekly basis.
Making Employees Data Table on monthly basis.

HR Executive - Rawalpindi Waste and Management Company - Liaqat Bagh, Rawalpindi

(2021-12)

Monitoring daily attendance of all employees.
Processing the attendance of all the workers if it's stuck at out of shift or mispunch.
Data entry of leaves along with missing attendance slips.
End to end Recruitment & Selection.
Concluding the termination, resignation of employees.
Submitting probation forms of the workers.
Payroll Management and coordination.
Employees Relations and conflict resolutions.
HR Record and File Management (Digital & physical).
Providing Excel Formatted Attendance Sheets to all departments on weekly basis.
Making Employees Data Table on monthly basis.

Internal Auditor - Canteen Stores Department (CSD) - Head Office, Rawalpindi

(2024-02-13)

Conduct audit of all CSD outlets/shops, Depots, Zonal Offices and E&As throughout the country according to schedule.
Making a report of Audit conducted.
Sending Audit report to CA including all points raised for further nec action.
Settlement/ Non Settlement of Audit Objections.
Keeping followup of objections to settle down on early basis.
Conducting audit of Hire Purchase cases after their closure by HP Div through online portal HPMS.
HP General items (AC, Refrigerators, Washing machines etc.)
Motorcycles.
HCP (Home-51 includes Furniture, Construction materials, Jewellery etc.)
Review Final Settlement Reports of Employees.
Conduct Audit of Car files (USDCAR and New Cars).