Junaid Ali

Dedicated and result-oriented Banking Professional with over 1 year of continuous experience at Habib Bank Limited (HBL). Expert in managing high-volume customer interactions, ensuring KYC/AML compliance, and resolving complex financial disputes. Proven ability to maintain a 95%+ Service Quality Score while driving product adoption through effective communication and robust core banking software knowledge.

Phone Banking Officer - HBL (Habib Bank Limited) - Karachi, Pakistan

(2025-05)

• Handled 80+ inbound and outbound calls daily, providing professional assistance regarding account maintenance and digital banking.
• Managed the complete lifecycle of Credit Cards, including processing applications, activation, and payment dispute resolution.
• Executed biometric verifications and updated KYC records in accordance with SBP guidelines and AML protocols.
• Resolved transaction disputes for debit/credit cards and mobile app errors, achieving a 95% Customer Satisfaction rate.
• Educated customers on value-added products like Reward Points and Easy Installment Plans (EMI) to drive business growth.
• Proactively identified suspicious transactions and escalated to risk management to protect customer assets.
• Maintained meticulous records of customer interactions within the Core Banking System.

Bachelor of Arts - B.A. - Shaheed Benazir Bhutto University (2025)

Intermediate - Pre-Engineering - Board of Intermediate Education (2017)

Matriculation - Science - Board of Secondary Education (2015)