Manzoor Nazar

I am a versatile Customer Support Representative dedicated to enhancing the customer experience through effective problem-solving and relationship building. With a strong foundation in both English Literature and Computer Science, I excel in communication and data analysis. My goal is to contribute to organizational success through collaboration and innovative solutions.

Customer Service Associate at Htech Solution (NBP Campaign) (2023-05 – 2025-07)

Customer Services

• Provided professional customer support via phone, resolving banking inquiries, service issues, and complaints effectively.
• Assisted customers in account management, fund transfers, bill payments, and card-related issues.
• Demonstrated empathy, patience, and professionalism while dealing with customer concerns.
• Maintained professionalism, remaining calm, respectful, and positive in all situations.
• Reported common customer issues and suggestions to improve products or services.

Bachelor in English Literature – FUUAST (2022 – 2026)

Intermediate in Computer Science – GC SKARDU (2019 – 2021)